Open to opportunities

Esther Daniel-Ipaye

@estherdaniel-ipaye

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Inside sales and customer engagement professional driving lead conversion, retention, and exceptional support.

Nigeria

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What I'm looking for

I’m looking for a role where I can own customer journeys end-to-end—turning warm leads into satisfied customers, strengthening retention, and supporting teams with clear documentation, CRM accuracy, and fast, empathetic issue resolution.

I’m a results-driven customer engagement and inside sales professional with over five years of experience in customer support, stakeholder engagement, executive administration, and relationship management. I engage 50+ inbound warm leads daily through phone, email, SMS, and messaging platforms, building trust, identifying customer needs, resolving concerns, and guiding onboarding journeys.

I’ve supported over 200 candidates through IELTS and Cambridge Assessment International Education processes in high-volume environments, ensuring seamless testing experiences and strong service quality. I’m skilled in documentation and CRM-style record management, customer retention, and escalation management, and I’ve also led and mentored teams—earning a Best Worker 2024 award for outstanding guest engagement and leadership.

Experience

Work history, roles, and key accomplishments

Head, Hospitality Dept & Team Engage

The Transforming Church

Dec 2022 - Jul 2026 (3 years 7 months)

Led Hospitality and Team Engage efforts by coordinating volunteer teams to deliver guest experiences. Managed high-volume first-time guest engagement (calls, SMS, email, messaging), built follow-up workflows, produced weekly engagement analytics, and mentored volunteers; received a Best Worker 2024 award.

Hospitality Phone Outreach SMS Email Support Messaging Platforms Volunteer Mentorship Stakeholder Management

Invigilator & Administrative Assistant

British Council Trading Services

Jan 2023 - Jun 2026 (3 years 5 months)

Provided frontline support to IELTS and Cambridge Assessment International Education candidates, ensuring a smooth testing experience. Resolved candidate enquiries, coordinated exam operations with multiple teams, maintained confidential records, and escalated incidents per policy.

Customer Support Enquiry Resolution Team Coordination Documentation Escalation Management

Worker & Volunteer, Team Engage

The Transforming Church

Jan 2020 - Jan 2022 (2 years)

Handled Team Engage outreach by contacting and following up with first-time guests using personalized phone calls, SMS, and WhatsApp. Maintained guest records and engagement reports and collaborated with volunteers to support a welcoming guest experience.

Customer Engagement Relationship Building Personal Calls SMS WhatsApp Outreach Guest Record Management Reporting Collaboration