Eziafa Osuntoki

I am a customer service professional with extensive experience resolving inquiries, managing email support, and training teams across telecom, healthcare and logistics. I have reduced customer complaints by 30%, trained 20 new representatives, implemented a CMS that decreased information-pulling time by 30%, and successfully handled 100+ customer accounts simultaneously.

I excel in escalation management, fraud detection for SIM registrations, invoicing and container tracking, and using CRM Dynamics, Avaya, Genesys, Dimelo and Google Sheets to improve operations. I look for opportunities to strengthen client relations, lead training initiatives, and drive measurable improvements in customer experience.