Open to opportunities

Esther Dada

@estherdada

Customer service specialist delivering conflict-free support, technical troubleshooting, and consultative sales success.

Malaysia

Message

What I'm looking for

I’m looking for a customer-focused role where I can blend customer service, technical support, and consultative sales to resolve issues fast, improve satisfaction, and streamline operations with accurate records using tools like QuickBooks and Zendesk.

I’m a customer service specialist with over a decade of experience delivering exceptional customer experiences across service, sales, and operations. I’m known for conflict resolution, sharp problem-solving, and decisions that protect customer satisfaction and service quality.

In my recent work, I handled inbound queries through phone, WhatsApp, and email, scheduling and confirming appointments while maintaining accurate client records in booking/CRM tools like Calendly. I also processed payments, refunds/credits, and gift cards and reconciled transactions using QuickBooks to ensure financial integrity.

Previously at Scicom (MSC) Berhad, I achieved sales and revenue targets while delivering technical support for VOIP, IPTV, broadband, and security services. Before that, I strengthened compliance and operational control in banking roles—supporting AML/CFT and KYC practices, monitoring transactions for errors and fraud, and leading customer service standards through surveys and corrective actions.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist( contract)

Mobile Massage and Studio

Apr 2025 - Jul 2025 (3 months)

Handled inbound customer inquiries via phone, WhatsApp, and email, explaining services, pricing, and booking policies. Scheduled and confirmed appointments, managed reschedules, and processed payments, refunds/credits, and reconciliations using QuickBooks.

Customer Support Conflict Resolution Appointment Scheduling Payment Processing Quickbooks Data Entry Zendesk

Remote Sales & Technical Support

Scicom (MSC) Berhad

Mar 2023 - Oct 2024 (1 year 7 months)

Achieved sales and revenue targets through presentations, negotiations, and customer-focused support. Resolved complex Singtel subscriber issues across VOIP, IPTV, broadband, and security services, while managing escalations and account administration.

Consultative Sales Technical Support IPTV Support Broadband Support Security Services Customer Escalation Account Administration Customer service management

Cash Officer

Polaris Bank

Jan 2019 - Jan 2022 (3 years)

Managed daily cash levels in the vault and ensured teller cash requirements were met according to control procedures. Verified documentation and accounting entries, monitored inter-branch cash movements, and completed end-of-day balancing and ATM proof/reconciliation.

Cash Management Vault Cash Control GL Reconciliation Cash Movement Documentation Security Monitoring

Internal Control Officer

Polaris Bank

Jan 2019 - Jan 2022 (3 years)

Monitored branch AML activities and supported staff training on AML/CFT internal compliance. Ensured KYC adherence during account opening and reviewed high-risk customer packages, while monitoring transactions to detect errors and potential fraud.

AML CFT KYC Staff Training Transaction Monitoring Fraud Detection Account Opening Controls

Head Customer Service Officer

Polaris Bank

Jan 2019 - Jan 2022 (3 years)

Led the branch customer service function by enforcing adherence to the service charter, policies, and procedures. Measured customer satisfaction through surveys, drove corrective actions, and resolved customer issues and complaints.

Customer Service Leadership Service Charter Compliance Policy Enforcement Customer Satisfaction Team Oversight Customer Account Management Reporting

Customer Care Officer

Polaris Bank

Jan 2013 - Jan 2019 (6 years)

Processed customer payments and deposits, verified cheque payment details, and handled tellering functions including bulk counting and retail forex payments. Provided reliable delivery on customer enquiries and supported revenue product sales such as Remita, PayDirect, and e-bills payments.

Teller Functions Cheque Verification Remita PayDirect E Bills Bulk Payment Counting Payment Processing

Customer Service Officer Trainee

Skye Bank Plc

Jan 2012 - Jan 2013 (1 year)

Received and handled customer requests and provided financial advice. Issued transaction instruments (cheques and ATM cards), supported online customer profiling, and assisted with account opening.

Financial Advice Customer Profiling Customer Service Banking Operations

Sales Representative

Rasbak Farms Nigeria Limited

Jan 2008 - Jan 2011 (3 years)

Collected eggs from poultry to barns and supported sales of eggs through wholesale channels. Managed customer order requests and ensured fulfilment from sourcing to delivery.

Wholesale Sales order fulfillment Product Sales Customer Relationship Management Sourcing Revenue Generation