Open to opportunities

Nurul Aishah Binti Juan@Johan

@nurulaishahbintijuan

Message

Dedicated client care associate with strong customer service skills.

Malaysia

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while utilizing my customer service skills in a dynamic environment.

I am a motivated and detail-oriented client care associate with experience in managing customer interactions and providing effective solutions. My journey began with a Bachelor's degree in Biotechnology from Universiti Malaysia Sabah, where I honed my analytical skills and developed a passion for helping others. I have worked in various customer service roles, including my recent position at Standard Chartered Global Business Services, where I managed large volumes of inbound calls and ensured customer satisfaction through effective communication and problem-solving.

Throughout my career, I have consistently demonstrated my ability to identify customer needs and provide tailored solutions. My experience as a cashier cum customer service representative at SSF Home allowed me to further develop my skills in sales and customer engagement. I pride myself on my creativity and teamwork abilities, which I believe are essential in delivering exceptional service and fostering positive relationships with clients.

Experience

Work history, roles, and key accomplishments

Client Care Associate

Standard Chartered Global Business Services S/B

Jan 2025 - Apr 2025 (3 months)

Managed large volumes of inbound calls efficiently, addressing customer inquiries and resolving issues promptly. De-escalated situations with dissatisfied customers, providing patient assistance and guiding them through troubleshooting processes.

Customer Service Troubleshooting Conflict Resolution Customer Support

Cashier Cum Customer Service

SSF Home

Apr 2023 - Jul 2024 (1 year 3 months)

Greeted and assisted customers, identifying their needs and providing solutions to their inquiries. Managed daily documentation, filing, and ordering to ensure smooth outlet operations and high customer satisfaction.

Customer Service Sales Documentation Inventory Management Customer Satisfaction

Customer Service

Telekom Malaysia

Jan 2023 - Mar 2023 (2 months)

Handled a high volume of inbound calls, identifying customer needs and providing effective solutions. De-escalated customer complaints and guided callers through troubleshooting and service navigation.

Customer Service Problem Solving Technical Support Customer Relations

Education

Degrees, certifications, and relevant coursework

Universiti Malaysia Sabah

Bachelor with Honours, Biotechnology

Completed a Bachelor's degree with Honours in Biotechnology. This program provided a strong foundation in biological sciences and their applications.

Universiti Malaysia Sabah

Foundation in Science, Science

Undertook a Foundation in Science program, establishing a strong academic base for further studies in scientific disciplines.

SM Sung Siew

Sijil Pelajaran Malaysia, General Studies

Completed the Sijil Pelajaran Malaysia (SPM) at SM Sung Siew. This national examination covered a broad range of subjects, preparing for higher education.