Open to opportunities

Syed Shariful

@syedshariful

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Dependable customer service specialist with a strong track record.

Malaysia

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What I'm looking for

I am looking for a role that values strong communication and problem-solving skills, with opportunities for growth and development.

I am a dependable and professional Customer Service Specialist with a proven track record of success in customer service, sales, and operations. My experience includes handling inbound technical support calls, managing customer inquiries via live chat and emails, and ensuring a high level of customer satisfaction. I pride myself on my strong work ethic and excellent communication skills, which have been key to my success in this field.

Throughout my career, I have consistently managed a high volume of patient documentation and annotation, facilitating diagnostic tests and referrals to medical specialists. My role as a Procurement Specialist involved developing growth strategies and enhancing sales and marketing efforts, which resulted in increased revenue. I am tech-savvy and adept at utilizing various tools to streamline processes and improve customer interactions.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep

Current

Sirius Support UK

Jan 2025 - Present (6 months)

Provided inbound technical support to customers via phone calls, live chat, and emails. Managed customer inquiries and resolved issues efficiently using a ticketing system.

Customer Service Technical Support Live Chat Email Support Ticketing Systems Problem Solving

Procurement Specialist

Qavaq Business Intelligence

Jan 2016 - Dec 2019 (3 years 11 months)

Facilitated growth, sales, and marketing strategies to increase revenue. Handled various customer queries through inbound and outbound calls, and provided live chat support.

Sales Marketing Customer Service Live Chat Support Business Development

Customer Service

One Bill Telecom UK

Provided telesales services for telecommunications products. Assisted customers with various inquiries related to withdrawals and deposits.

Telesales Customer Service Telecommunications Sales

Documentation and Annotation Specialist

Augmedix

Jan 2020 - Dec 2024 (4 years 11 months)

Managed patient documentation at a rate of two to four patients per hour, including during peak times. Facilitated diagnostic tests and referrals to medical specialists, and assisted physicians with fundamental documentation.

Medical Documentation Patient Management Diagnostic Testing Referrals Healthcare Operations

Customer Service

Imprint USA

Provided customer service support for social media related inquiries. Assisted with promotional material and general customer support.

Customer Service Social Media Promotional Materials Customer Support Communication

Telesales

Bell Canada

Conducted telesales for promotional materials and services. Managed customer interactions and supported sales initiatives.

Telesales Sales Promotional Materials Communication Sales Support

Education

Degrees, certifications, and relevant coursework

First City University

Bachelors in Business Management, Business Management

Graduated in 2015 with a Bachelor's degree in Business Management. This program provided a comprehensive understanding of business principles and practices.

London College of Business Studies

BTEC Level 2 Business Diploma, Business

Completed a BTEC Level 2 Business Diploma in 2012, focusing on foundational business concepts. This diploma provided practical skills relevant to the business environment.