Caleb Segun
@calebsegun
Customer Support Specialist with 6+ years in Nigerian banking, improving satisfaction, compliance, and digital adoption.
NigeriaWhat I'm looking for
I’m a Dedicated and results-driven Customer Service Executive with over 6 years of experience in the Nigerian banking sector. I’ve built a proven track record of improving customer satisfaction, streamlining service delivery, and promoting digital adoption through clear communication and practical problem-solving.
At Access Bank Plc., I delivered exceptional support to 60–80 customers daily across branch, telephone, and digital channels, resolving 8,000+ enquiries and complaints and improving issue resolution turnaround by approximately 35%. I also processed and replaced 10,000+ debit and credit cards, and led teams by supervising up to 15 staff while training around 20 new/junior employees.
I combine strong compliance skills—KYC/CDD/EDD reviews, AML & CBN regulatory compliance—with fraud investigation and resolution support, partnering with internal teams to settle disputes. I’m now seeking to bring strong interpersonal and communication skills to a dynamic remote or in-person team.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Access Bank Plc
May 2019 - Apr 2025 (5 years 11 months)
Provided customer support across branch, telephone, and digital channels for 60–80 customers daily, resolving 8,000+ enquiries and complaints and improving resolution turnaround by ~35%. Managed cases using Microsoft Dynamics, Oracle, and ProcessMaker, completed 1,200+ KYC/CDD/EDD reviews, supported fraud dispute resolution, processed 10,000+ debit/credit card replacements, and led a team of up to
Teller Service Representative
Diamond Bank Plc
May 2018 - May 2019 (1 year)
Handled 15,000+ daily transactions with 100% compliance to CBN policies and zero discrepancies, maintaining 99.9% accuracy in daily reports and cash ledger entries. Delivered customer service to 120+ clients daily while ensuring data confidentiality per regulatory standards.
Education
Degrees, certifications, and relevant coursework
Nexford University
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor of Business Administration at Nexford University with an expected graduation year of 2028.
Federal School of Statistics, Ibadan
National Diploma, Business Administration and Management
2014 - 2016
Completed a National Diploma in Business Administration and Management at the Federal School of Statistics, Ibadan from 2014 to 2016.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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