Open to opportunities

Oluchukwu Eucharia Ugbana

@oluchukwueuchariaugb

I build lasting banking customer relationships through responsive support, tailored financial solutions, and accurate transaction management.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, relationship management, or banking role where I can improve customer experiences, resolve issues empathetically, build lasting client relationships, and continue growing through meaningful responsibilities.

At Polaris Bank, I build and maintain relationships with individual and business clients, matching their financial needs with banking products, advisory support, and proactive account management.

Previously at ICS Outsourcing Nigeria Limited, I handled an average of 40 customer inquiries and complaints daily while maintaining a 96% customer satisfaction rate. I improved customer retention by 9% through proactive product recommendations and supported customers across phone, email, and live chat.

My banking experience also includes processing SWIFT payment messages, resolving transaction inquiries, reconciling general ledger accounts, managing outward transfers, and issuing manager's cheques. As a Universal Teller, I processed 20+ transactions per hour and attended to 120+ customers daily.

I bring a customer-first approach grounded in active listening, empathy, problem-solving, confidentiality, and clear communication. I enjoy turning customer challenges into practical solutions while helping clients achieve their financial goals.

Experience

Work history, roles, and key accomplishments

Current

Personal Banking Officer

Current

Polaris Bank Ltd.

Jul 2025 - Present (1 year 1 month)

1. Customer Relationship Management:
- Build and maintain strong relationships with individual and business clients.
- Understand clients' financial needs and provide tailored solutions.

2. Financial Solutions:
- Offer banking products and services such as savings accounts, loans, credit cards, investments, and insurance.
- Cross-sell and upsell products to meet clients' financial

Customer Relationship Management Financial Solutions Account Management Advisory Services Sales Business Development Problem Solving

Retail Banking Officer

Polaris Bank Ltd.

Jun 2025 - Jul 2025 (1 month)

Customer Service
1. Account management: Managing customer accounts, including opening, maintaining, and closing accounts.
2. Product sales: Selling retail banking products, such as loans, credit cards, and investment products.
3. Customer support: Providing assistance and resolving customer complaints.

Transaction Processing
1. Transaction handling: Processing transactions, including deposits, wi

Product Sales Transaction Processing Payment Processing Cross Selling Credit Risk Assessment Account Management Active Listening Confidentiality Customer Support Organizational Effectiveness Customer Relationship Management Compliance Relationship Building Digital Banking

Customer Service Officer

ICS Outsourcing Nigeria Limited

Feb 2022 - May 2025 (3 years 3 months)

• Possessed a passion for helping customers and interacting with them to find solutions to their needs.
• Promptly handled an average of 40 customer inquiries and complaints per day with a 96% customer satisfaction rate
• Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers
• Engaged with

Transaction officer

ICS Outsourcing Nigeria Limited

Feb 2018 - Feb 2022 (4 years)

. Attended to all inquiries involving outflow transactions.
• Processed Payment messages on SWIFT.
• Compiled General Ledger statement of account daily to know our position and present same to Management for decision making.
• Liaised with branches on issues that may arise on outward transfer
• Processed and resolved SWIFT inquiries.
• Resolved inflow transaction “open” reconciliation items.

Universal Teller

XL Outsourcing Limited

Jul 2014 - Feb 2018 (3 years 7 months)

* Established strong credibility with clients by providing accurate information to address concerns regarding their accounts and other bank products, resulting in achieving the highest rate of customer loyalty and retention.
* Leverage organizational and prioritization abilities, coupled with superior attention to detail to efficiently process 20+ transactions per hour, attending to 120+ customer