esther ashore

I’m a dynamic, results-oriented Customer Support Specialist with five years of experience delivering exceptional services and creating innovative solutions to address complex problems. I handle high volumes of customer inquiries across product information, billing, and technical support, while maintaining professionalism and empathy at every interaction. I also resolve escalated issues promptly to ensure a positive resolution for the customer.

I build positive relationships, assist in training new team members on product knowledge and customer service best practices, and use Customer relationship management software to record interactions, track issues, and escalate complex cases. In my work, I collaborated with cross-functional teams to improve processes and implement customer feedback, and I’ve exceeded monthly performance metrics including average handling time, customer satisfaction scores, and first call resolution rates. I’m proficient in Microsoft Office Suite and Google Suite, and I’m able to learn on the job.