Glory Akujobi
@gloryakujobi
I am a customer support specialist delivering 95% satisfaction and 20% faster response times.
NigeriaWhat I'm looking for
I am a detail-oriented customer support specialist with hands-on experience in front-desk and customer support roles, achieving a 95% customer satisfaction rate while handling high-volume inquiries via phone, email and in-person channels.
I improved inquiry processes by organizing FAQs and student forms, reducing wait times by 30%. I also supported orientation efforts that contributed to a 20% increase in successful registrations and coordinated with departments to cut follow-up visits by 40%.
I bring CRM experience (Zendesk, Freshdesk, HubSpot) and strong Google Workspace skills, plus accurate payment processing (handling ₦1,000,000 daily sales with zero errors). I hold a Virtual Assistance certificate and prioritize empathy, clear communication, and measurable customer experience improvements.
Experience
Work history, roles, and key accomplishments
Front Desk Customer Service Rep
Bayelsa Medical University
Dec 2024 - Present (10 months)
Handled 30+ student and visitor inquiries weekly, maintaining a 95% satisfaction rate and reducing front-desk wait time by 30% through organized FAQs and forms. Coordinated with academic and IT departments to resolve recurring issues, decreasing follow-up visits by 40% and supporting a 20% increase in successful course registrations.
Customer Support Representative
Everlasting Feasts
Jan 2021 - Oct 2023 (2 years 9 months)
Assisted an average of 60 customers daily and achieved a 90% satisfaction rate, improving table turnover by 15% and reducing customer wait time by 20%. Processed payments handling over ₦1,000,000 in daily sales with zero errors and coordinated with kitchen staff to resolve order issues quickly.
Education
Degrees, certifications, and relevant coursework
NUNnamdi Azikiwe University
Completed studies at Nnamdi Azikiwe University in Anambra, Nigeria, with completion in December 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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