Open to opportunities

Chisom Amaugo

@chisomamaugo

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Customer support and administrative specialist focused on efficient solutions.

Nigeria

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What I'm looking for

I seek a role in a dynamic, fast-paced environment (remote or on-site) where I can apply customer support and administrative skills, contribute to high customer satisfaction, and grow professionally.

I am a resourceful customer support and administrative specialist with over 5 years of experience across administration, customer support, teaching, and virtual assistance. I combine strong communication, tech-savviness, and a proactive problem-solving approach to manage tasks independently or within teams and consistently support organizational goals.

My track record includes high-accuracy data collection, strong first-contact resolution rates, and measurable improvements in client satisfaction. I seek opportunities in dynamic, fast-paced environments—both on-site and remote—where I can apply my skills in customer service tools, Microsoft and Google workspace, and virtual communication platforms to deliver excellent service and operational support.

Experience

Work history, roles, and key accomplishments

Customer Agent

Consumer Opportunity

Jan 2025 - Jun 2025 (5 months)

Conducted scripted daily calls to present rent-to-own programs, guided customers through signup and pre-qualification, and maintained 98% accuracy in data collection to ensure smooth onboarding.

Customer Service Data Entry Onboarding Accuracy Phone Support Problem Solving

Customer Service Representative

AdooCam

May 2021 - Dec 2023 (2 years 7 months)

Handled 100+ weekly inquiries via phone, chat, and email, resolving 95% of issues on first contact while providing technical support, processing orders, and tracking requests to ensure customer satisfaction.

Customer Support Zendesk Freshdesk Chat Support Email Support Technical Support Order Processing

Administrative Officer

Blizing Business Centre

Jan 2018 - Feb 2020 (2 years 1 month)

Managed correspondence, filing systems, and daily schedules, contributing to a 15% increase in client satisfaction over six months through improved administrative processes.

Office Administration Scheduling Microsoft Office Google Workspace Client Relations Document Management Communication

Education

Degrees, certifications, and relevant coursework

University of Jos

Bachelor of Science, Biology Education

2017 - 2021

Grade: Second Class Upper (2:1)

Activities and societies: Final project research on teacher-student relationships and academic performance; coursework in biology and education methods.

Completed a Bachelor of Science in Biology Education with a Second Class Upper (2:1); final project examined the effect of teacher-student relationships on senior secondary school academic achievement.