Adedoyin Osho

I am a dedicated customer support professional with experience across Fintech, Hospitality, Energy, Beauty & Spa, and Real Estate, focused on resolving inquiries, handling escalations, and building client loyalty.

I have delivered measurable results — maintained a 99% guest satisfaction rate, drove a 15% increase in bookings, improved appointment efficiency by 25%, and achieved 95% satisfaction for onboarding.

I am proficient with CRM and POS systems, Microsoft Office, Google Workspace and project management tools like Asana and Trello, and I implement process improvements that reduce response times and increase accuracy.

I hold certifications in Virtual Assistance, Customer Service Excellence, and Office Administration, and I seek roles where I can contribute to a customer-focused team while growing into administrative or digital-support responsibilities.