Hassan MustaphaHM
Open to opportunities

Hassan Mustapha

@hassanmustapha

Motivated customer service and data entry specialist seeking remote opportunities.

Nigeria

What I'm looking for

I am looking for remote opportunities that allow me to utilize my skills in customer service and data entry while contributing to a collaborative team environment.

I am a motivated and adaptable professional with a strong background in customer service, data entry, and administrative support. My experience includes delivering exceptional support to over 60 customers daily, maintaining a 97% satisfaction score, and collaborating with teams to enhance operational efficiency. I thrive in remote environments and am dedicated to providing quality service.

Throughout my career, I have honed my skills in Microsoft Office, Google Workspace, and virtual collaboration tools. As a Data Entry Specialist, I achieved a remarkable 99.9% accuracy while entering and validating over 1,000 records weekly. My ability to reorganize digital filing systems improved data retrieval efficiency by 40%, showcasing my attention to detail and problem-solving capabilities.

As a Virtual Assistant, I successfully managed multiple executives' calendars and travel plans, saving them significant time each week. I am committed to continuous improvement and look forward to leveraging my skills in a new remote opportunity that values quality service and teamwork.

Experience

Work history, roles, and key accomplishments

ZE
Current

Customer Support Assistant

Zendesk

Dec 2023 - Present (1 year 6 months)

Delivered support to 60+ customers daily via chat, email, and phone, maintaining a 97% satisfaction score. Collaborated with the QA team to reduce ticket escalation rate by 20% through improved work flows.

BS

Data Entry Specialist

BELAY Solutions

Jun 2023 - Present (2 years)

Entered and validated 1,000+ records weekly with 99.9% accuracy using Excel and company databases. Improved data retrieval efficiency by 40% by reorganizing the digital filing system.

TE

Virtual Assistant

Time Etc

Nov 2022 - Present (2 years 7 months)

Managed calendars, inboxes, and travel plans for multiple executives, saving them over 10 hours per week. Created spreadsheets, presentation decks, and summaries to support day-to-day operations.

Education

Degrees, certifications, and relevant coursework

LU

Lead City University

BSc, Computer Science

0

Tech stack

Software and tools used professionally

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Hassan Mustapha - Customer Support Assistant - Zendesk | Himalayas