Hassan Mustapha
@hassanmustapha
Motivated customer service and data entry specialist seeking remote opportunities.
What I'm looking for
I am a motivated and adaptable professional with a strong background in customer service, data entry, and administrative support. My experience includes delivering exceptional support to over 60 customers daily, maintaining a 97% satisfaction score, and collaborating with teams to enhance operational efficiency. I thrive in remote environments and am dedicated to providing quality service.
Throughout my career, I have honed my skills in Microsoft Office, Google Workspace, and virtual collaboration tools. As a Data Entry Specialist, I achieved a remarkable 99.9% accuracy while entering and validating over 1,000 records weekly. My ability to reorganize digital filing systems improved data retrieval efficiency by 40%, showcasing my attention to detail and problem-solving capabilities.
As a Virtual Assistant, I successfully managed multiple executives' calendars and travel plans, saving them significant time each week. I am committed to continuous improvement and look forward to leveraging my skills in a new remote opportunity that values quality service and teamwork.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
Zendesk
Dec 2023 - Present (1 year 6 months)
Delivered support to 60+ customers daily via chat, email, and phone, maintaining a 97% satisfaction score. Collaborated with the QA team to reduce ticket escalation rate by 20% through improved work flows.
Data Entry Specialist
BELAY Solutions
Jun 2023 - Present (2 years)
Entered and validated 1,000+ records weekly with 99.9% accuracy using Excel and company databases. Improved data retrieval efficiency by 40% by reorganizing the digital filing system.
Virtual Assistant
Time Etc
Nov 2022 - Present (2 years 7 months)
Managed calendars, inboxes, and travel plans for multiple executives, saving them over 10 hours per week. Created spreadsheets, presentation decks, and summaries to support day-to-day operations.
Education
Degrees, certifications, and relevant coursework
Lead City University
BSc, Computer Science
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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