Ernesto Iván Delgadillo
@ernestoivandelgadillo
Computer Technologies Engineer focused on IT operations, systems administration, and cybersecurity.
MexicoWhat I'm looking for
Bilingual computer engineer with a strong track record in IT infrastructure management, cybersecurity, and process automation in global corporate environments. Specialized in operational optimization, identity management, and business continuity in compliance with international regulations. Experience leading infrastructure projects and ensuring compliance with critical guidelines (FDA/HIPAA). Focused on resolving complex technical issues and implementing improvements that ensure operational stability and risk reduction.
Experience
Work history, roles, and key accomplishments
Operations and IT Manager
E.D.C. Control
Mar 2024 - Present (2 years 1 month)
- Cybersecurity: Led transition to centralized Bitdefender management, unifying policies and reducing vulnerabilities.
- Infrastructure: Deployed structured cabling, ensuring stable connectivity for all staff.
- Optimization: Implemented tools for supplier synergy, monitoring SLAs and escalating critical issues.
- Support: Resolved L2 issues to guarantee daily operations.
IT Systems Administrator
Neurocytonix
Jun 2023 - Mar 2024 (9 months)
- IT Management: Site lead for Mexico, reporting to US management.
- Compliance: Developed IT SOPs under FDA guidelines, ensuring data integrity for clinical trial audits.
- Infrastructure: Planned and coordinated LAN deployment for new offices, ensuring security and bandwidth standards.
- Identity Management: Managed Microsoft 365 and Exchange accounts and permissions.
Provided customer service to US customers via phone, resolving queries and maintaining service quality as part of process delivery operations.
- Global Support: L2 support and access management in coordination with US teams.
- Problem Solving: Restored Zebra industrial printers under pressure, providing same-day solutions to prevent logistics downtime.
- Asset Management: Managed IT inventory, IoT devices, and CCTV systems to ensure control of technology assets
- Support: Provided on-site technical support for 900+ users under high productivity standards.
- Audit Optimization: Designed a hardware audit methodology using smart forms for 900+ users, standardizing asset identification for upgrades.
- Asset Management: Managed Onboarding/Offboarding and Active Directory, ensuring corporate domain alignment.
Education
Degrees, certifications, and relevant coursework
Universidad Regiomontana
Bachelor of Engineering, Computer Science
2020 - 2022
Grade: 4.0
Completed a Bachelor's degree in Computer Technologies Engineering with a focus on Computer Science, graduating in December 2022.
Universidad de Monterrey
Engineering (unfinished), Electronic Engineering and Robotics
Completed eight semesters in Electronic Engineering and Robotics studies before leaving the program unfinished in May 2019.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Social media
Job categories
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