At RedHelm, I provide advanced systems administration and technical support for enterprise clients, serving as an escalation point and mentoring Tier 1 and Tier 2 administrators.
I troubleshoot Microsoft 365 environments across Exchange, SharePoint, Teams, Intune, Entra, Purview, and Defender. I also automate reporting and troubleshooting tasks with PowerShell.
My infrastructure work includes Windows Server, Active Directory, DNS, DHCP, Hyper-V, Remote Desktop Services, Cisco Meraki, FortiGate, Ruckus wireless, and VPN technologies.
Previously at IBM and Wipro, I supported managed enterprise infrastructure, critical incident escalations, Azure-based services, and Level 2 network issues while maintaining stability, availability, and operational security.
