Karina cabrera rosales

I’m a Systems Engineer with 6+ years of experience providing technical support, Microsoft 365 administration, Windows administration, Active Directory management, endpoint support, and IT operations. I support on-site and remote users by troubleshooting hardware, software, networking, Microsoft environments, and enterprise applications.

I bring a service-focused mindset: I collaborate with business and infrastructure teams to improve user experience, resolve incidents efficiently, and maintain high service levels. In my Systems Supervisor role, I supervised daily IT support operations, managed Active Directory user accounts (password resets and access requests), and supported Microsoft 365 apps including Outlook, Teams, and Office.

I’m also experienced with incident and service management—using Zendesk, meeting SLA objectives, diagnosing connectivity and VPN issues, and resolving hardware/software problems with ownership mindset. I coordinate onboarding and offboarding, handle hardware and software installation and configuration, prepare and present monthly KPI reports, and continuously look for ways to improve tracking, reporting, and overall IT service continuity.