Open to opportunities

Rodrigo Robledo

@rodrigorobledo

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Technology enthusiast with 6 years of IT support experience.

Mexico

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What I'm looking for

I am looking for a dynamic work environment that fosters growth and innovation.

I am a technology enthusiast with over six years of experience in IT support, quality assurance, and customer service. My expertise lies in troubleshooting, system management, and providing exceptional back-office support across diverse technologies. I have a proven track record in optimizing IT environments, supporting virtualized infrastructures, and managing enterprise tools such as Windows, Citrix, Jira, and Remedy.

Throughout my career, I have been known for my strong problem-solving skills, adaptability, and an ongoing commitment to learning new technologies. I thrive in dynamic, technology-driven environments and am always looking for new challenges that allow me to drive process improvements and enhance user experiences. My experience includes providing technical support for end-users, managing IT service delivery, and ensuring adherence to cybersecurity standards.

Experience

Work history, roles, and key accomplishments

Current

IT Specialist

Current

Wood Mackenzie

Oct 2024 - Present (10 months)

Provided technical support for end-users across multiple platforms, ensuring seamless IT service delivery. Managed and troubleshooted issues related to Windows operating systems, hardware, and networking.

Windows Citrix Jira IT Support Troubleshooting Networking Hardware Technical Support

Sr Analyst IT Support

AT&T

May 2022 - Jul 2024 (2 years 2 months)

Provided back-office support for agents, assisting with desktop troubleshooting and issue resolution on Windows-based systems. Supported Citrix environments, optimizing virtual desktop infrastructure (VDI) performance and user experience for remote and in-office employees.

Windows Citrix Jira Cybersecurity IT Support Troubleshooting VDI SLA Management Technical Support

QA Analyst

TTEC

Nov 2019 - Aug 2023 (3 years 9 months)

Analyzed operational systems and reviewed support tickets submitted by agents, including those created in Remedy and Jira, ensuring adherence to process and quality standards. Generated detailed reports on system updates, tool performance, and employee compliance using Jira for tracking progress and identifying trends.