At Telmex – Teléfonos de México, I participated in three technology renewal projects covering more than 500 devices across multiple locations. I handled installations, configurations, migrations, and backups as part of the work.
I also supported a team serving approximately 500 users across 8 to 10 states, managing incidents through SAI+. I contributed to simplifying incident response processes, supporting a reduction of more than 50% in the team’s resolution times, as reported by management.
Earlier, at Educación Newland de Occidente, I structured the systems department, designed its network, and implemented school management and learning platforms for a community of approximately 200 users. At Artesanos Exclusivos, I supported the internal ERP and implemented automated backups.
