Open to opportunities

alejandro lozoya amaro

@alejandrolozoyaamaro

Message

Experienced IT Engineer providing top-tier technical support.

Mexico

Message

What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation in IT.

I am an experienced IT Engineer with a proven track record of enhancing organizational productivity and security through effective IT solutions. My journey in the IT field began with a passion for technology and a commitment to continuous learning. Over the years, I have honed my skills in technical support, project management, and system administration, making me a crucial asset to any team.

Throughout my career, I have successfully managed various IT projects, including the migration from Windows 7 to Windows 10 and overseeing the IT infrastructure transition during a building migration. My expertise extends to managing ticket systems, user account management, and providing comprehensive support for hardware, software, and surveillance systems. I thrive in collaborative environments where I can contribute my technical knowledge and help others succeed.

Experience

Work history, roles, and key accomplishments

HelpDesk Tier 2

MTE Corp

Jul 2023 - Present (2 years 2 months)

Provide second-level technical support, handling more complex issues that require deeper technical knowledge. Monitor systems for performance issues, security threats, and other problems, taking corrective action as needed.

Technical Support System Monitoring Office 365 Exchange WSUS Active Directory Vendor Management Documentation

HelpDesk Tier 1

MTE Corp

May 2021 - Present (4 years 4 months)

Delivered prompt support for both hardware and software issues, maintaining high levels of user satisfaction. Oversaw various IT projects from initiation to completion.

Hardware Software support Project Management Zoho Active Directory Inventory Management Office 365

IT Auxiliary Support

Honeywell

Nov 2019 - Present (5 years 10 months)

Provided comprehensive support for hardware and software issues, ensuring minimal downtime. Managed installation, configuration, and troubleshooting of printers and multi-function devices.

Hardware Software support Service Now ServiceNow

IT Student

Eaton (Cooper)

Jun 2018 - Present (7 years 3 months)

Managed the migration project from Windows 7 to Windows 10, ensuring timely and successful completion. Monitored and resolved issues through the Remedy ticketing system.

Project Management Remedy Ticketing System Active Directory

Auxiliary Support

Telvista

May 2017 - Present (8 years 4 months)

Provided technical assistance to remote users, resolving software and hardware issues efficiently. Conducted follow-up calls to ensure customer satisfaction and improve service quality.

Remote Support Technical assistance Customer Service

Education

Degrees, certifications, and relevant coursework

Universidad Politécnica de Baja California

Graduate, IT Engineering

2015 - 2019

Completed a graduate program at UPBC, focusing on advanced studies in the field of IT Engineering. Gained comprehensive knowledge and skills essential for managing complex IT projects and ensuring seamless IT operations.