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Jorge Zarza

@jorgezarza

IT infrastructure analyst who administered Windows and Linux servers and maintained backups for vital systems at Más Servicios Asistenciales.

Mexico

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At Más Servicios Asistenciales, I supported offices in CDMX, Colombia, and Spain, administered Windows and Linux servers, and created virtual machines in Hyper-V. I also installed and managed Nagios Core, OCS Inventory, and Bacula Core to keep backups of vital system databases available.

At Hitss, I administered Linux and Windows servers, managed Active Directory users and permissions, and configured Linux traffic-filtering rules with IPTABLES. I planned and carried out maintenance changes while managing and tracking tickets in BMC Helix Remedy.

Earlier, at Grupo Financiero Inbursa, I administered production WebLogic application servers and monitored Adobe LiveCycle ES4. I hold a degree in Informatics from Universidad Latina, Campus Sur.

Experience

Work history, roles, and key accomplishments

Gestor de infraestructura

Hitss

Jun 2025 - Sep 2026 (1 year 3 months)

Administrated Linux and Windows servers, managed Active Directory users and permissions, configured IPTABLES traffic filtering rules, and planned and executed nighttime maintenance changes. Monitored filesystems, managed server decommissioning, and handled tickets in BMC Helix Remedy.

Linux Windows Active Directory IPtables BMC Helix Server Administration User Management Security Policies Filesystem Monitoring SFTP

Administrador de infraestructura TI

Media Aerea

Jan 2025 - Sep 2026 (1 year 8 months)

Performed preventive and corrective maintenance on computer equipment, provided technical support via email, managed equipment inventory with OCS Inventory, and handled Microsoft 365 email accounts. Created and managed Hyper-V virtual machines, configured devices, and maintained WiFi and internet link balancing on Ruijie router.

OCS Inventory Microsoft 365 Hyper V Ruijie Technical Support Hardware Maintenance Network Administration Virtual Machines

Analista de Infraestructura TI

Más Servicios Asistenciales

Dec 2019 - Nov 2024 (4 years 11 months)

Provided technical support to offices in Mexico, Colombia, and Spain via ticketing system, performed preventive and corrective maintenance on PCs and laptops, and managed Active Directory users and Microsoft 365 email accounts. Administered Windows and Linux servers, created Hyper-V virtual machines, and managed Nagios Core, OCS Inventory, and Bacula Core for monitoring and backups.

Active Directory Microsoft 365 Microsoft Office Office 2019 Microsoft Office 2021 Office 365 Hyper V Nagios OCS Inventory Bacula Windows Server Linux Technical Support Inventory Management Vendor Management

Auxiliar Operativo

WSP de México

Jun 2018 - Nov 2019 (1 year 5 months)

Attended to user incidents, installed software, maintained equipment, and controlled licenses. Delivered and configured new employee equipment, set up printers and phone extensions, and managed guest WiFi. Coordinated daily with IT teams in Colombia, India, Spain, and Panama.

Technical Support Software Installation Hardware Maintenance License Management Domain Join Printer Configurations Network Administration Guest Wi Fi

Analista de Sistemas

Grupo Financiero Inbursa

Jan 2016 - May 2018 (2 years 4 months)

Administered WebLogic application servers (9.2, 10.3.4, 12c) in production, including pools, thread monitoring, logs, and execution queues. Configured new environments on Windows and Linux, monitored Adobe LiveCycle ES4, and resolved incidents reported via email.

Web Logic Windows Linux Adobe Livecycle Incident Management Server Administration Monitoring DRP