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EG@eduardogomez
Software engineer and technical support specialist focused on secure infrastructure.
MexicoI am a software engineer with over seven years of experience across technical support, service desk, data center operations, and cybersecurity.
I have hands-on experience managing data center operations, hardware lifecycle, inventory, change control, and secure erasure processes, supporting enterprise platforms and virtualization technologies.
I combine practical troubleshooting with cybersecurity awareness, holding certifications such as CompTIA Security+, Server+, Network+, LPIC-1, and EC-Council EHE, and I continuously upskill via focused courses in Python, SQL, Bash, OSINT, and ethical hacking.
I work well under pressure, lead and collaborate in teams, and deliver reliable operational support while proactively protecting systems and assets.
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Work history, roles, and key accomplishments
Freelancer
Mar 2025 - Present (8 months)
Deliver web and digital projects for NGOs and e-commerce clients, managing deployments, site configuration, and client communications across multiple platforms since March 2025.
Quoted hardware, managed data center access and inventory, validated damaged drives, supported equipment racking, and participated in change windows to maintain operational uptime (Sep 2023–Feb 2025).
Xpertal Global Services
Jan 2022 - Sep 2023 (1 year 8 months)
Managed data center layout and warehouse, processed HP cases, performed secure erasures and imaging, and supported VMware infrastructure and BMC Helix ITSM (Jan 2022–Sep 2023).
IDS Comercial
Apr 2019 - Jun 2021 (2 years 2 months)
Provided infrastructure support including CCTV, biometrics, VPNs and Cisco ASA/Meraki administration, network monitoring, and security console management (Apr 2019–Jun 2021).
Synapsia
Feb 2018 - Oct 2018 (8 months)
Handled telephone and chat support, incident and request assignment using ManageEngine ServiceDesk, and performed account and password resets (Feb 2018–Oct 2018).
Synapsia
Jan 2016 - Apr 2017 (1 year 3 months)
Provided on-site and remote hardware/software support, staff training, vendor coordination, warranty management for HP equipment, and inventory administration (Jan 2016–Apr 2017).
Degrees, certifications, and relevant coursework
Software Engineer, Software Engineering
2012 - 2015
Completed a Software Engineer program at the Polytechnic University of Santa Rosa Jáuregui from August 2012 to December 2015.
Software and tools used professionally
MexicoYou can contact eduardo and 90k+ other talented remote workers on Himalayas.
Message eduardo
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