Open to opportunities

eduardo gomez

@eduardogomez

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Software engineer and technical support specialist focused on secure infrastructure.

Mexico

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What I'm looking for

I seek roles where I can manage infrastructure and data center operations, apply cybersecurity best practices, grow technically, and contribute to a collaborative, security-minded team.

I am a software engineer with over seven years of experience across technical support, service desk, data center operations, and cybersecurity.

I have hands-on experience managing data center operations, hardware lifecycle, inventory, change control, and secure erasure processes, supporting enterprise platforms and virtualization technologies.

I combine practical troubleshooting with cybersecurity awareness, holding certifications such as CompTIA Security+, Server+, Network+, LPIC-1, and EC-Council EHE, and I continuously upskill via focused courses in Python, SQL, Bash, OSINT, and ethical hacking.

I work well under pressure, lead and collaborate in teams, and deliver reliable operational support while proactively protecting systems and assets.

Experience

Work history, roles, and key accomplishments

Current

Freelancer

Current

Freelancer

Mar 2025 - Present (10 months)

Deliver web and digital projects for NGOs and e-commerce clients, managing deployments, site configuration, and client communications across multiple platforms since March 2025.

WordPress Docker Git HTML CSS Deployment Client Communication Troubleshooting

Data Center Technician

Capgemini

Sep 2023 - Feb 2025 (1 year 5 months)

Quoted hardware, managed data center access and inventory, validated damaged drives, supported equipment racking, and participated in change windows to maintain operational uptime (Sep 2023–Feb 2025).

Data Center Operations Inventory Management Change Control Drive Forensics VMWare

Data Center Technician

Xpertal Global Services

Jan 2022 - Sep 2023 (1 year 8 months)

Managed data center layout and warehouse, processed HP cases, performed secure erasures and imaging, and supported VMware infrastructure and BMC Helix ITSM (Jan 2022–Sep 2023).

Imaging VMWare HP Support

Technical Support Engineer

IDS Comercial

Apr 2019 - Jun 2021 (2 years 2 months)

Provided infrastructure support including CCTV, biometrics, VPNs and Cisco ASA/Meraki administration, network monitoring, and security console management (Apr 2019–Jun 2021).

Cisco ASA Cisco Meraki VPN F Secure Biometrics Troubleshooting

Service Desk Analyst

Synapsia

Feb 2018 - Oct 2018 (8 months)

Handled telephone and chat support, incident and request assignment using ManageEngine ServiceDesk, and performed account and password resets (Feb 2018–Oct 2018).

ManageEngine ITIL Incident Management Password Resets User Support Ticketing Remote Support

IT Technical Support Engineer

Synapsia

Jan 2016 - Apr 2017 (1 year 3 months)

Provided on-site and remote hardware/software support, staff training, vendor coordination, warranty management for HP equipment, and inventory administration (Jan 2016–Apr 2017).

Hardware Windows Server Vendor Management Inventory Management Training