Eric Naza

I’m a customer-focused, detail-oriented Customer Support Representative and proactive problem-solver who believes customer support is more than answering questions—it’s about creating positive experiences that build trust and loyalty. I’ve supported clients across the US, UK, and Australia in remote environments, and that multi-time-zone work has strengthened my communication, adaptability, and cultural awareness.

In my most recent role with an EdTech company, I provide remote customer support via email, chat, and virtual platforms for parents and students across international regions. I handle inquiries, resolve complaints, troubleshoot service-related issues, manage customer onboarding, and maintain accurate customer records while updating CRM systems consistently. I also monitor daily operational workflows, follow up proactively to ensure satisfaction, and collaborate with internal teams to resolve complex issues.

Before that, I brought a strong customer-and-revenue mindset through sales work. As a Sales Representative, I generated and converted leads, handled objections, and consistently met and exceeded monthly sales targets—earning a measurable 25% increase in monthly sales revenue within 6 months. I also managed long-term customer relationships in grain distribution, negotiating bulk agreements, coordinating stock movement, processing orders, and providing after-sales support—improving territory sales by 20% year-over-year and securing 15+ new wholesale accounts in the first year.

I round out my support approach with training in IT Support and a solid foundation in documentation and troubleshooting. I’m confident using tools like Zendesk, Freshdesk, HubSpot CRM, Salesforce, and Zoho CRM, along with Slack, Microsoft Teams, Zoom, and Google Meet—bringing structure, clarity, and responsiveness to every ticket and conversation.