Jesutoke Taiwo

I’m a Customer Support Representative with two years of experience delivering exceptional service across phone, email, and live chat in remote environments. I resolve customer inquiries, handle objections, and maintain accurate customer records while keeping service quality high in fast-paced settings.

I’m strong in issue resolution and ticket management, with a focus on Service Level Agreement (SLA) compliance. I’ve maintained 95% documentation accuracy, resolved 90% of customer inquiries within established service levels, managed 30–50 customer interactions daily, and helped reduce response delays by 20% through structured follow-up and ticket prioritization.

In my remote customer support role, I boosted repeat customer purchases by 22% by implementing a structured follow-up cadence for 150 clients through phone, email, and online channels. I also documented 200 monthly customer orders and quotations with 100% CRM accuracy, reducing fulfilment errors by 15%, and consistently responded to multichannel inquiries within a 2-hour SLA.

Earlier, I drove a 25% increase in enrollment conversions by managing 200 prospective parent contacts with empathetic, consistent outreach. I cut inquiry resolution time by 35% by creating a structured FAQ response guide, maintained CRM records for 300 leads with zero data discrepancies, and reduced abandonment rates by an estimated 18% by guiding families through admissions with proactive communication.