Temitope Tudonu

Many businesses face these challenges; retaining loyal customers and making them happy takes just as much effort as filling the sales pipeline with fresh, qualified leads.

With over 3 years of experience across Customer Support and Sales, I help SaaS, FinTech, and eCommerce teams deliver smooth customer experiences while building predictable pipelines.

How can I help?

Customer Success & Support – I help companies cut churn by about 15–20% through better onboarding, consistent follow-ups, and multi-channel support (phone, chat, email). My average first-response time is usually under 5 minutes, keeping customers engaged and reassured.

Sales Development & Lead Generation – I can generate targeted prospect lists with 70–80% verified contacts and typically book demos with 6–8% of engaged leads. One of my campaigns added 40+ signups in a single month by combining smart outreach with consistent follow-ups.

Problem-Solving & Escalation – I resolve most customer issues at first contact, reducing repeat tickets and saving account managers' time.

Pipeline & CRM Management – Clean, accurate CRM records that directly supports around 15% steady monthly pipeline growth for sales teams.

Process Improvements – I can update FAQs and SOPs, cutting repetitive how-to tickets by 10% and freeing teams to focus on higher-value work.

Tools I'm proficient with:

Zendesk | Intercom | HubSpot | Notion | Salesforce | Zoho | Shopify | Apollo | VICIdial | Lemlist | Notion | Monday.com | Zoom | Slack | Google Workspace | Freshdesk | Tidio

I’m also open to learning new tools quickly such as LinkedIn Sales Navigator, PhantomBuster, or other CRMs, and I adapt fast when a team introduces me to new platforms.

Why Work with Me?

Versatile – Skilled at both keeping customers happy and bringing new ones in.

Results-Driven – I don’t promise magic numbers, but I consistently help teams increase signups, onboard customers, improve retention via adoption strategies, and reduce day-to-day friction.

Human-Centered – Empathetic, consultative, and proactive in every conversation.

Reliable Partner – Adapt quickly to new tools and workflows and deliver without constant supervision.

I give smart feedback gotten form customers to improve company's customers' satisfaction and patronage.

Whether you need someone to delight and retain your customers, or a partner who can open doors to new opportunities, I can help your business grow on both sides of the customer journey.

Let’s connect or message me directly.