Erick Sánchez Avalos

- Manage end-to-end administrative and processing workflows for U.S. legal operations, specifically supporting foreclosure defense and mortgage assistance cases.

- Maintain strict data accuracy and case progression tracking using Pipedrive CRM and the Microsoft Office Suite.

- Facilitate sensitive, high-volume client communications via email and phone, guiding homeowners through complex mortgage

Evaluated and calibrated artificial intelligence chatbot responses to ensure accuracy, logic, and alignment with user intent.

Utilized proprietary internal software to navigate complex workflows and execute large-scale data personalization projects.

Maintained exceptional attention to detail in a fast-paced, remote environment, consistently meeting performance and quality metrics.

- Led day-to-day business operations, overseeing customer service, logistics, accounting, and inventory.
- Recruited, trained, and managed contractors for customer support, marketing, and sales.
- Launched new product lines and managed supplier relationships
- Implemented CRM automation workflows using GoHighLevel to improve customer lifecycle engagement.
- Developed and tracked marketing campaig

- Managed lead outreach via phone, chat and email to schedule appointments with prospective clients
- Collaborated with the internal team to meet conversion and outreach goals.
- Maintained organized CRM records and ensured timely follow-ups.

- Selected and trained by Made Omni INC, a U.S.-based agency that places remote sales talent with online businesses.
- Assigned to a digital education client to engage cold leads via chat and book qualified appointments.
- Used tools like Close CRM, Social Media and Kajabi to manage outreach and follow-ups.

- Evaluated service call interactions involving contractors in HVAC, plumbing, and home repair industries.
- Conducted QA checks for accuracy, compliance, and professionalism across multiple customer service teams.
- Flagged service or communication issues and collaborated with leadership to improve service workflows.

- Assisted customers with inquiries, billing, and account management.
- Followed systematic processes to maintain service quality.

- Diagnosed and resolved technical issues with step-by-step guidance.
- Documented support cases for consistent follow-up.