Maggie Cardona

Performed web quality assurance testing for Shopify e-commerce environments, focusing on checkout and payment flows. Identified, reproduced, documented, and reported functional issues to support troubleshooting and resolution.

Conducted quality audits of insurance verification processes, assessing accuracy, documentation, and compliance. Provided corrective feedback and coaching to coordinators to improve quality and adherence to standards.

Supported the Executive Director with planning and coordination of activities for the Peace Ambassadors Leadership Program. Prepared presentations, created social media content, and assisted with grant applications and donor communications.

Verified insurance eligibility and orthodontic benefits using multiple carrier websites and internal systems. Cross-checked information across platforms to ensure data accuracy and resolve verification issues.

Translated and adapted official documents between English, Spanish, and Portuguese. Researched partnership opportunities and provided administrative and logistical support for project activities.

Managed customer travel inquiries and booking-related issues while providing bilingual support in English and Spanish. Utilized Sabre, Amadeus, and Expedia booking platforms to manage reservations and resolve discrepancies.

Pursuing a Bachelor's Degree in International Relations, expected to complete in 2026.

Completed an Advanced Specialization Diploma in Project Design, Monitoring, and Evaluation.

Completed professional development in Monitoring, Evaluation, Accountability and Learning.

Participated in the Community Engagement Exchange Program.

Completed the Institute for Leadership in the Americas program.