At Equiti Healthcare Ecosystem (The Workloop), I facilitate complex medical communication and intake protocols between U.S. healthcare providers and diverse consumer populations. I manage account queues while handling sensitive information in compliance with data privacy laws.
At Eagle Eye Monitoring Services, I managed real-time camera monitoring workflows and reported operational incidents. I coordinated with emergency services and client stakeholders on time-sensitive incidents.
At A&A Security (Monitex Security), I directed the appointment-setting desk, qualified leads, and tracked prospect pipelines. I also managed client onboarding portfolios and checked account compliance before handoff to field assessment teams.
Earlier, I supported home warranty budget authorization at The Office Gurus (Home Warranty of America), provided floor support at Ubiquity Global Services (Netspend), and worked in quality assurance at Fusion BPO Services. At Telus International (TXU Energy), I handled customer billing and account inquiries and promoted home appliance and HVAC protection warranties.
