Open to opportunities

roberto moran

@robertomoran

Message

Operations manager driving client onboarding, process improvement, and efficient team coordination.

El Salvador

Message

What I'm looking for

I seek a collaborative workplace where I can lead client onboarding, streamline operations, improve processes, and contribute to strong client satisfaction and cost efficiency.

I am an Operations Manager with over three years of experience optimizing client onboarding, scheduling, and administrative workflows to improve client experience and operational efficiency. I lead with warmth and professionalism, ensuring timely communication, accurate documentation, and prudent budget oversight while vetting vendors and improving daily processes.

My background spans professional services and field operations where I managed client intake, appointment coordination, quality assurance, translation/mediation, and sales support. I am committed to fostering collaborative teams, streamlining procedures, and delivering measurable improvements in client satisfaction and operational cost-effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Tree of Life Law

Mar 2023 - Present (3 years 3 months)

Managed client onboarding, appointment scheduling, and administrative operations to improve client experience and operational efficiency; implemented budget oversight and process improvements to reduce costs and streamline workflows.

Onboarding Calendar Management Administrative Support Budget Oversight Process Improvement Client Communication Scheduling

Sales Associate

We Clean America

May 2020 - Feb 2023 (2 years 9 months)

Served as first point of contact for clients, coordinated onboarding and scheduling, performed quality checks and mediated communications between clients and crews to improve service satisfaction and retention.

Scheduling Customer Service Translation Quality Assurance Operations Support