Looking for a job

Ana Bautista

@anabautista

Message

I improve customer support, quality, and operations across healthcare, logistics, and call centers.

El Salvador

Message

What I'm looking for

I'm looking for a role where I can support customers and operations, maintain accurate records, improve service quality, and contribute independently in a fast-paced bilingual environment.

I've supported healthcare back-office operations at Skycom BPO, managing insurance eligibility, patient data, medical forms, and sensitive records with accuracy and discretion.

Across Teleperformance, Sykes, logistics, and legal support roles, I've led teams, monitored quality, coached agents, coordinated operations, and handled billing, retention, and customer service in English and Spanish.

Experience

Work history, roles, and key accomplishments

Health Care Back-office Agent

Skycom BPO

Jan 2022 - Jan 2026 (4 years)

Handled administrative processes, data entry, insurance eligibility checks, and patient data updates. Processed medical forms and maintained accurate records with sensitive data.

Data Entry Insurance Eligibility Patient Medical Forms Record keeping Confidentiality

Virtual Assistant

Proton Family Law Attorney

Jan 2022 - Jan 2023 (1 year)

Provided remote administrative support for a family law practice, maintained professional client communication, and coordinated schedules and administrative duties.

Administrative Support Client Communication Scheduling Remote Work

Virtual Assistant

Logistics Company

Jan 2021 - Jan 2022 (1 year)

Coordinated and tracked logistics operations, provided customer support via computer systems and email, and managed billing, sales support, and retention tasks.

Logistics Coordination Customer Support Billing Sales Support Customer Retention Email Communication

Supervisor / Quality Analyst / Customer Service Representative

Teleperformance

Jan 2015 - Jan 2021 (6 years)

Earned internal promotions based on performance and leadership. Supervised and developed customer service teams, conducted quality monitoring, provided coaching, and managed KPIs and service standards.

Team Leadership Quality Assurance Coaching Performance Evaluation KPI Management Customer Service

Customer Service Representative

Sykes Enterprises

Jan 2013 - Jan 2015 (2 years)

Assisted customers and resolved service-related issues, managed inbound calls and case follow-ups, and used CRM systems and support tools efficiently.

Customer Service Inbound Calls CRM Systems Case Management

Customer Service Representative

Teleperformance

Jan 2009 - Jan 2013 (4 years)

Provided customer service in a call center environment, assisted customers with inquiries and issue resolution, and met productivity and quality performance metrics.

Customer Service Call Center Issue Resolution Performance Metrics