Ericka Hanes

AT&T's Diplomat for the Greater Shreveport Chamber of Commerce Diplomats, building relationships with business owners, community leaders, and local government officials. Supports AT&T's public affairs and economic development efforts in the Shreveport, working alongside the AT&T president and EA to strengthen community partnerships and advance broadband and business growth in the region.

Manages and grows a business fiber portfolio in a competitive market, preparing quarterly business reviews and onboarding customers. Supports community engagement and public affairs efforts.

Guides clients through property transactions and oversees and approves contractor work for business and personal properties.

Structured and closed financing deals, managed customer documentation, and onboarded and trained dealers on the company platform. Traveled across Louisiana to support dealers.

Managed client relationships from first contact through delivery, focusing on service quality, follow-up, and repeat business.

Represented the Whirlpool brand in retail settings, educating customers and sales staff on product features and benefits.

Led a team of 8 to 10 people in the Disability Determination Services office, training staff on office procedures and systems. Onboarded new team members and provided ongoing training and guidance.

Handled high-volume cash operations and balanced a daily drawer of up to $10 million with a high degree of accuracy. Skilled in 10-key math.

Handled rental property responsibilities for the family property management company.

Delivered customer service and product recommendations in a fast-paced retail environment.

Pursuing an MBA in Organizational Management with an expected graduation in 2027.

Earned a Bachelor of Business Administration in Organizational Management in 2026.

Earned an Associate of Applied Science in Biomedical Science in 2015.