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@faithaburime
Customer care and administrative professional delivering efficient client support.
I am a customer care and administrative professional with experience across front desk operations, remote executive assistance, and customer support roles. I have worked both locally and remotely, supporting clients, managing communications, and coordinating appointments and inventory for organizations in Nigeria and internationally.
My background includes roles in customer care at a major subscription service, front desk and secretarial duties for corporate offices, and remote personal assistant responsibilities for an international client. I have demonstrated strengths in telephone and email communication, complaint resolution, data entry, scheduling, and administrative record-keeping.
I hold a Higher National Diploma in Business Administration and Management and a Project Management Certification, and I completed NYSC service while serving in front desk/customer care. I am organized, dependable, and motivated to contribute strong communication and operational support to a dynamic team.
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Work history, roles, and key accomplishments
Naavah Gate Nigeria Ltd
Jan 2024 - Jan 2025 (1 year)
Greeted visitors and managed customer inquiries and complaints, maintained daily logs and filing, scheduled appointments and coordinated management meetings to ensure smooth front-desk operations.
YAN Automobile
Jan 2023 - Dec 2023 (11 months)
Managed executive scheduling, client communications, order processing and inventory monitoring remotely, and provided online customer support to coordinate daily virtual tasks.
Multichoice Nigeria
Jan 2018 - Dec 2021 (3 years 11 months)
Answered incoming calls, resolved customer inquiries and logged complaints, collaborated with technical teams for complex issues and maintained customer satisfaction through tailored solutions.
Gten Company
Jan 2013 - Dec 2015 (2 years 11 months)
Managed front desk operations, prepared official correspondence and files, scheduled meetings and recorded minutes, and supported management with daily administrative duties while handling sensitive records discreetly.
Degrees, certifications, and relevant coursework
Higher National Diploma, Business Administration and Management
Completed a Higher National Diploma in Business Administration and Management, graduating in 2023.
Certification, Project Management
Completed a Project Management certification as listed on the resume.
Software and tools used professionally
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