Miracle Onyinyechi

I’m a results-driven Customer Service & Support professional with 5+ years of progressive experience across customer-facing, administrative, and operational roles. I focus on first-contact resolution, handling high-volume multi-channel enquiries (email, phone, live chat), and ensuring 100% accuracy in CRM records and service logs.

Across my roles, I’ve built a reputation for triaging escalations quickly and coordinating stakeholder communications with clear, on-time follow-up. At Merritt Hardware Limited, I managed 50+ customer enquiries daily while maintaining 100% accuracy in customer records and issue tracking logs, and I helped reduce average complaint handling time by an estimated 30% through structured escalation protocols.

More recently as an Administrative Assistant & Customer Liaison, I served as the primary point of contact for internal and external stakeholders across email, phone, and digital channels—ensuring zero missed enquiries and prompt first-response times. I also prepared and proofread 100+ client-facing reports with zero-error written communication standards, while proactively monitoring pending requests to improve stakeholder satisfaction scores.

I work comfortably with remote collaboration and ticketing workflows, using tools like Slack, Microsoft Teams, Zoom, Google Meet, Zendesk-type CRM/ticketing systems, Asana, and Trello, plus Microsoft Office Suite and Google Workspace. My professional ethos is simple: keep records exact, communicate clearly, and continuously improve processes so customers feel supported from start to finish.