Open to opportunities

Hannah Okoro

@hannahokoro

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Results-oriented professional with over 5 years in customer service.

Nigeria

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What I'm looking for

I seek a dynamic role that fosters growth and values exceptional performance.

I am an intellectually curious and results-oriented professional with over 5 years of experience in data management, education, and customer service. My journey has been characterized by a commitment to optimizing operations and providing effective solutions to complex challenges. I have honed my skills in CRM software, email management, and customer service management, allowing me to contribute significantly to team success.

Currently, I work as a Customer Service Representative at Outsource Global Technology Limited, where I excel in resolving inquiries and educating consumers about products. My previous roles, including Administrative Assistant and Classroom Teacher, have equipped me with strong communication, teamwork, and problem-solving skills. I am dedicated to enhancing productivity and driving organizational growth in a dynamic environment that values exceptional performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Outsource Global Technology Limited

May 2024 - Present (1 year 1 month)

As a Customer Service Representative, I respond to inbound and outbound calls, resolving 95% of inquiries. I educate consumers on new products, manage customer inquiries, and provide relevant information about programs while sending out surveys to assess program impact.

Customer Management Customer Inquiry Resolution Crisis Management Customer Experience

Administrative Assistant

Federal Housing Authority

Apr 2023 - Apr 2024 (11 months)

In my role as an Administrative Assistant, I coordinated administrative functions, prepared reports, sorted mails, and maintained office supplies. I also welcomed visitors and ensured effective communication within the office.

Effective Communicator Teamwork Problem Solving Time Management Conflict Resolution Leadership Detail Oriented Active Listening

Classroom Teacher

Word Of Faith Group of Schools

Sep 2013 - Sep 2016 (3 years)

As a Classroom Teacher, I enhanced student learning through diverse instructional approaches, evaluated student performance, and participated in extracurricular activities, fostering a holistic educational environment.

Instructional Design Classroom Management Extracurricular Activities Communication Skills Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Michael Okpara University of Agriculture

Bachelor of Science, Biology Education

2016 - 2021

Grade: Second Class Upper

Activities and societies: Participated in various extracurricular activities and served as Assistant Secretary General of the Students Union Government.

Studied Biology Education, focusing on teaching methodologies and educational practices to enhance student learning and engagement.