Open to opportunities

Faith asepu

@faithasepu

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Results-oriented customer service and administrative professional with proven success.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a results-oriented Customer Service and Administrative Professional with over 6 years of experience in delivering high-quality service and streamlining operations. My commitment to enhancing team efficiency has consistently improved customer satisfaction by 30%, thanks to my effective problem-solving skills and process improvements. I am proficient in Microsoft Office Suite, Google Workspace, and Bitrix24, and I have hands-on experience using CRM and customer-centric tools to support both internal teams and external clients.

Throughout my career, I have been recognized for my strong report writing, time management, and communication skills. I have a consistent track record of reducing response times and improving customer retention. I am dedicated to creating seamless customer journeys and boosting organizational productivity. My experience includes roles as a Customer Service Executive and Administrative Manager, where I provided client support, organized student records, and designed promotional materials.

Experience

Work history, roles, and key accomplishments

Customer Service Executive / Administrative Manager

Abuja Data School

Jan 2024 - Present (2 years 5 months)

Provided client support via calls, emails, and walk-ins, promoting school programs and guiding prospective students through registration. Organized student records, schedules, and assisted in recruitment, while also designing flyers for events and supporting positive student-instructor relations.

Customer Service Administrative Management Client Relations Recruitment Graphic Design Microsoft Office Suite Google Workspace

Virtual Customer Service Representative

Outsourcing Global Limited

Jan 2023 - Present (3 years 5 months)

Onboarded users for Sterling Bank’s mobile app, exceeding weekly activation targets, and provided app guidance while resolving user issues. Maintained CRM records and supported customer retention efforts.

Customer Service CRM User Onboarding Customer Retention Problem Solving Communication Skills

Virtual Customer Service Representative

Upgrade Concept Limited

Mar 2022 - Present (4 years 3 months)

Delivered high-quality service via phone and email, addressing client inquiries and improving customer satisfaction through process enhancements. Trained new hires, improving onboarding efficiency by 50%, and maintained accurate customer and financial documentation.

Customer Service Client Relations Process Improvement Training Development Documentation Communication Skills Problem Solving

Help Desk Officer (NYSC)

Federal Mortgage Bank

Jan 2021 - Present (5 years 5 months)

Addressed and escalated staff complaints, and designed and issued staff ID cards. Supported the ICT unit with data upload, payment reconciliation, and contributor verification.

Help Desk Support ICT Data Management Administrative Support Microsoft Office Suite

Program Assistant

The Roman Institute of International Studies

Jan 2018 - Present (8 years 5 months)

Moderated virtual classes and maintained engaging learning environments. Managed email communication, bookkeeping, and cash flow operations.

Virtual Class Moderation Email Communication Bookkeeping Cash Flow Management Administrative Support Communication Skills Organizational Skills

Customer Service Representative / Administrative Manager

NAOWA Vocational Training Centre

Jan 2015 - Present (11 years 5 months)

Assisted walk-in clients and delivered accurate service information. Handled administrative tasks, graphic design, and bookkeeping.

Customer Service Graphic Design Bookkeeping Client Relations Communication Skills Data Entry

Education

Degrees, certifications, and relevant coursework

Nasarawa State University, Keffi

Postgraduate Diploma, Computer Science

Currently pursuing a Postgraduate Diploma in Computer Science. This program focuses on advanced topics in computer science, building upon previous foundational knowledge.

Federal Polytechnic Nasarawa

Higher National Diploma, Computer Science

Completed a Higher National Diploma in Computer Science. This program provided a comprehensive understanding of computer science principles and practical applications.