adetula adenike
@adetulaadenike
Customer Support Officer with 4+ years responding across phone, email, chat, and social media, resolving issues and improving retention.
NigeriaWhat I'm looking for
I’m a customer-focused support professional with over 4 years of experience responding to customer inquiries via phone, email, chat, and social media. I guide users through onboarding and account setup, investigate and resolve issues, and escalate complex cases when needed, while maintaining accurate records of customer interactions.
In my most recent role, I resolved 95%+ of customer enquiries within the first interaction, maintaining high customer satisfaction and reducing customer complaints by identifying recurring issues and recommending process improvements. I also bring strong operational support experience, including re-engineering as-is work processes to increase output quality and supporting stakeholders through administrative coordination.
Experience
Work history, roles, and key accomplishments
Customer Relations & Admin Officer
The Jaybotton Artistry
Jan 2025 - Present (1 year 6 months)
Responded to customer inquiries across phone, email, and chat, resolving 95%+ of enquiries on first interaction to improve satisfaction. Managed onboarding/registration for a program, reduced recurring complaints through process improvements, and supported daily operations and financial documentation.
Process Improvement Intern
NNPC Ltd
Feb 2024 - Dec 2024 (10 months)
Re-engineered as-is processes for the RTI division to increase quality output from 71% to 90%. Investigated process gaps and collaborated with teams to recommend and implement practical solutions.
Personal Assistant
NNPC Ltd
Jul 2023 - Jan 2024 (6 months)
Provided administrative and communication support, including drafting correspondence and coordinating with stakeholders. Analyzed existing workflows and recommended streamlined solutions to increase productivity.
Customer Relationship Officer (NYSC)
Buildings and More Limited
Aug 2022 - Jun 2023 (10 months)
Handled customer inquiries and resolved complaints via phone and in person, investigating issues and escalating complex cases as needed. Maintained detailed records and improved retention by 15% through effective issue resolution and follow-up.
Admin Assistant (Industrial Trainee)
Nigerian Gas and Marketing Limited
Jan 2015 - Sep 2016 (1 year 8 months)
Supported administrative work with a focus on accurate record-keeping. Achieved 100% accuracy through diligent data entry and database management.
Education
Degrees, certifications, and relevant coursework
The Polytechnic, Ibadan
Higher National Diploma
Completed a Higher National Diploma at The Polytechnic, Ibadan in July 2021.
The Polytechnic, Ibadan
National Diploma
Completed a National Diploma at The Polytechnic, Ibadan in September 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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