Open to opportunities

Olusegun Balogun

@olusegunbalogun

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Tech support specialist with a passion for web development and cybersecurity.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth in web development and cybersecurity, within a supportive and innovative company culture.

I am a tech support specialist with over 5 years of experience in helping users solve problems remotely. My expertise lies in Microsoft 365, Windows systems, and cloud tools, where I have consistently delivered high-quality support. I take pride in my ability to communicate effectively and empathize with users, ensuring their issues are resolved promptly and efficiently.

Currently, I am expanding my skill set into web development and cybersecurity. I have hands-on experience in basic projects, including building a personal portfolio website and setting up a cybersecurity lab. My goal is to leverage my technical skills and passion for learning to contribute to innovative projects in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Archway Computer

Jan 2023 - May 2024 (1 year 4 months)

Provided L2/L3 support for cloud, desktop, and Microsoft 365 issues. Helped with onboarding and tenant migrations, cutting down time by 25%. Kept first-call resolution rate over 90%.

Cloud Support Desktop Support Troubleshooting Remote Support