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Olusegun Balogun

@olusegunbalogun

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Tech support specialist with a passion for web development and cybersecurity.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth in web development and cybersecurity, within a supportive and innovative company culture.

I am a tech support specialist with over 5 years of experience in helping users solve problems remotely. My expertise lies in Microsoft 365, Windows systems, and cloud tools, where I have consistently delivered high-quality support. I take pride in my ability to communicate effectively and empathize with users, ensuring their issues are resolved promptly and efficiently.

Currently, I am expanding my skill set into web development and cybersecurity. I have hands-on experience in basic projects, including building a personal portfolio website and setting up a cybersecurity lab. My goal is to leverage my technical skills and passion for learning to contribute to innovative projects in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Archway Computer

Jan 2023 - May 2024 (1 year 4 months)

Provided client support via phone and ticketing for help desk and projects. Handled Windows Server/AD setup, config, and migrations. Performed remote OS/software installs via Kaseya. Maintained/troubleshot workstations, firewalls (SonicWall, Cisco, Netgear), and mobile devices. Delivered end-user support for Microsoft and 3rd-party apps.

AWS Service Desk Networking Windows Server Cloud Support Troubleshooting Remote Support

M365 Modern Workplace Consultant

Upwork Enterprise

Jul 2021 - Jan 2023 (1 year 6 months)

Designed and deployed M365 infrastructure, including network, API, OAuth, and AzureAD Connect. Led tenant setups for carve-outs and mergers, configured O365 workloads (Exchange, SharePoint, Teams), and executed cross-tenant migrations. Customized M365 Security & Compliance (e.g., Defender) and managed hybrid/cloud transitions from on-prem systems.

Microsoft Teams Exchange SharePoint)User Training Technical Documentation

Technical Support Engineer

Tek Experts

Apr 2019 - May 2020 (1 year 1 month)

Provided Level 2 support as a Microsoft Ambassador for EMEA customers. Administered Office 365, Azure AD, and SharePoint Online. Managed identity sync between cloud and on-prem environments. Resolved issues with Office apps on Mac and ensured seamless document sync across OneDrive, SharePoint, and local devices.

Exchange Office 365 Hybrid Sync Troubleshooting Technical Support

End User Support

CWG PLC

Oct 2018 - Apr 2019 (6 months)

Provided daily tech support at 9mobile call centre, resolving tickets within SLA. Supported Windows/macOS devices, Microsoft 365, Teams, RDS/WVD. Managed provisioning, patching, installs, and system health reporting. Ensured smooth change management, strong client relations, and global collaboration on complex issues.

Active Directory Remote Desktop Applications Windows OS Mac OSX Patch Management Ticketing Systems Collaboration Communication Documentation

Wordpress Developer

Fiverr

Apr 2015 - Sep 2018 (3 years 5 months)

Managed WordPress updates, built new sites, and handled client support requests. Assisted in developing/redesigning sites using Elegant themes, applied plugin features, resolved server-related issues, and helped maintain website speed and security.

Plugin Customization Debugging Responsive Design HTML5 CSS3 JS)Web Hosting Linux Server Administration

End User Support

Bluechip technologies

Jan 2016 - Apr 2016 (3 months)

Provided remote and on-site IT support at Etisalat Nigeria Call Center. Resolved technical issues via phone/email, installed OS and business software, and supported MS Office suites. Used Microsoft Lync and TeamViewer for remote assistance. Managed ticket queues, prioritized tasks, and ensured timely resolution to support field operations

Software Deployment Microsoft Office Suite Desk Side Support Remote Support

IT Support

High-Tech Data Systems Ltd

Jan 2015 - Dec 2015 (11 months)

Diagnosed, troubleshot, and resolved hardware, software, and network/system issues to ensure optimal performance. Conducted data backups and disaster recovery operations to safeguard client assets. Performed web and network penetration testing to identify vulnerabilities. Monitored and maintained client computer systems and networks for reliability and security

Problem Solving Customer System Maintenance Hardware Software Installation And Troubleshooting Customer Service Penetration Testing

ICT Teacher

Ocean Crest & Estaport Schools

Jan 2013 - Dec 2014 (1 year 11 months)

Delivered ICT instruction aligned with the school’s curriculum and current research-based teaching practices, designing effective units of instruction. Fostered students’ moral development and interpersonal skills through classroom engagement. Managed all ICT-related issues within the school and supported additional administrative tasks as assigned by the Principal.

Curriculum Development Technical Support Task Management Information Literacy Instruction Relationship Building Mentorship

IT Support Engineer

Nigeria Deposit Insurance Corporation

Jun 2011 - Dec 2012 (1 year 6 months)

Provided IT support as a contract staff, resolving hardware/software issues and maintaining PCs, LAN, and Cisco network devices. Ensured optimal performance, met SLA targets, and collaborated with vendors for advanced technical solutions, achieving high user satisfaction.

Troubleshooting Preventive Maintenance Programs Network Management User Support IT Service Level Agreements