Owoka Samson
@owokasamson
I resolve IT support issues, improve infrastructure reliability, and lead product improvements using customer feedback.
NigeriaWhat I'm looking for
I've provided hands-on IT support at Leapsoft Limited in partnership with LASEMA, resolving workstation, network, operating system, and business-application issues. My preventative maintenance and repairs contributed to a 70% reduction in support incidents while maintaining 98% user satisfaction.
I install, test, and troubleshoot Windows, Linux, Windows Server, Active Directory, VMware, and network environments. I also planned and coordinated a Windows Server 2012 to Windows Server 2016 data migration and maintained detailed configuration, maintenance, and technical-diagram documentation.
At Xolani Health, I work with customers, vendors, partners, and technical teams to investigate product issues, analyze feedback, clarify sprint requirements, and improve customer outcomes. I use data to prioritize problems and support infrastructure planning, lifecycle management, and performance optimization.
My background also includes leading multidisciplinary teams at Code Club Africa and heading web application and website delivery at Deepblue Technologies. I bring root-cause-focused troubleshooting, clear technical communication, independent remote work, and continuous improvement to technical and product teams.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Leapsoft Limited
Aug 2021 - Dec 2022 (1 year 4 months)
Provided technical support across workstations, network equipment, operating systems, and business applications, diagnosing and resolving hardware and software faults. Performed preventative maintenance and remedial repairs, contributing to a 70% reduction in support incidents and achieving 98% user satisfaction.
Education
Degrees, certifications, and relevant coursework
British Computer Society
Higher Education Qualification, Information Technology
Completed a Higher Education Qualification in IT, covering software development, database systems, system analysis, design, and computer networks.
British Computer Society
Higher Education Qualification, Information Technology
Completed a Higher Education Qualification in IT, focusing on IT service management, database systems, IT project management, and professional issues in IS practice.
Longhall Consulting Limited
Professional Training, Project Management
Completed PMI Project Management Professional training.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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