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Oluwatosin Rahman

@oluwatosinrahman

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Tech enthusiast with 10+ years of experience in IT, Data Analysis, and Application Support.

Nigeria

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What I'm looking for

I am looking for a job that offers opportunities for innovation and challenges the norms of technology. I value a collaborative and supportive company culture, where I can contribute my expertise in IT, Data Analysis, and Application Support to drive business success.

Tech enthusiast with over 10 years of experience in IT, Data Analysis, and Application Support. Skilled in crafting seamless IT solutions, decoding complex data, and orchestrating effective application support. Seeking new challenges to bring innovation and redefine the norms of technology.

Managed end-to-end IT infrastructure, overseeing network administration, system maintenance, and cybersecurity protocols. Spearheaded a dynamic team of application support specialists, overseeing the resolution of complex technical issues and ensuring the seamless performance of critical applications. Conducted advanced statistical analysis, transforming complex data into strategic insights. Developed and maintained interactive dashboards and reports, providing key performance indicators and actionable metrics to stakeholders. Worked closely with business units to identify opportunities for process optimization and efficiency improvements based on data-driven findings.

Experience

Work history, roles, and key accomplishments

Application Support Management | Data Analysis

MDS Logistics Plc (Division of UACN PLC)

Spearheaded a dynamic team of application support specialists, overseeing the resolution of complex technical issues and ensuring the seamless performance of critical applications. Conducted advanced statistical analysis, transforming complex data into strategic insights. Implemented streamlined support processes, resulting in a 20% reduction in incident response times and an overall improvement i

Data Analysis Database Management Process Optimization Data Visualization Critical Thinking

Customer Service Representative

Consol Limited

Provide friendly and efficient customer support for types of emergency within Lagos state. Handle a high volume of inbound calls, addressing customer inquiries and resolving issues. Document customer interactions and feedback in the CRM system. Collaborate with cross-functional teams to escalate and resolve complex issues.

Customer Service Incident Management Process Optimization Problem Solving

Technical Support Specialist

PayInBits Convenience (PiBC)

Managed end-to-end IT infrastructure, overseeing network administration, system maintenance, and cybersecurity protocols. Successfully provided technical support to end-users, addressing hardware and software issues promptly and efficiently. Implemented robust disaster recovery plans, ensuring business continuity, and maintained compliance with data security regulations.

System Security Technical Support Infrastructure Management Hardware Incident Management Customer Service