Alex Anyaegbu
@alexanyaegbu
Results-driven Technical Support Specialist with 7+ years resolving complex IT, network, and user issues.
NigeriaWhat I'm looking for
I am a results-driven Technical Support Specialist with over seven years delivering high-quality IT support across diverse environments, specializing in Windows, Office 365, and mobile platforms. I consistently resolve complex hardware, software, and network issues while maintaining strong customer satisfaction.
My experience includes Tier 1–Tier 3 support, Active Directory administration, monitoring system integrations and batch jobs, and applying patches in collaboration with vendors. I have a proven record of reducing ticket volume—30% fewer driver-related tickets—and improving productivity through effective use of collaboration tools.
I mentor junior engineers, document troubleshooting procedures, and use ticketing/CRM systems to drive efficient issue tracking and knowledge sharing. I hold certifications in Cisco Networking and Google IT Support and I am committed to continuous learning and operational excellence.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer III
Teknowledge
Dec 2023 - Present (2 years 6 months)
Delivered advanced technical support for Microsoft products, monitored system performance and integrations, applied patches alongside Microsoft support, and reduced downtime by 25% while increasing productivity by 20%.
Provided first-level technical support for telecom products and mobile devices, resolved customer inquiries and service disruptions, maintained CRM records and supported backend IT operations to improve service quality.
Computer Instructor
Stanbest Academy
Feb 2021 - Jun 2022 (1 year 4 months)
Managed academy computer systems and delivered lessons on hardware and software fundamentals, improving student technical skills and conducting hands-on training sessions.
IT Support Specialist
JOBITECH
Sep 2019 - Dec 2020 (1 year 3 months)
Managed and maintained institutional computer systems, installed and updated hardware/software, conducted security checks, and delivered web technology and hardware training to students.
Computer Technician
Emkenlyn Jamb CBT Center
Sep 2017 - May 2019 (1 year 8 months)
Diagnosed and resolved desktop hardware/software issues, performed clean installations and updates, collaborated on network configuration for CBT systems, and supervised JAMB CBT examinations.
Web Developer
Dodawn Computronix
Jan 2016 - Aug 2016 (7 months)
Developed responsive websites using HTML, CSS, JavaScript, jQuery, PHP, and MySQL, and delivered WordPress solutions ensuring cross-browser compatibility for clients.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Oko
Higher National Diploma, Computer Engineering
2017 - 2019
Completed a Higher National Diploma in Computer Engineering with coursework and practical training in hardware, software, and networking.
Federal Polytechnic Oko
National Diploma, Computer Engineering
2014 - 2016
Completed a National Diploma with foundational studies in computing and engineering principles.
Atlantic Model Academy
SSCE, Secondary Education
2008 - 2013
Completed secondary education and obtained the West African Senior School Certificate (WAEC).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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