Brandon Wopaneseh
@brandonwopaneseh
Customer service professional specializing in healthcare and insurance support.
United StatesWhat I'm looking for
I am a dedicated and adaptable Customer Service Representative with over four years of experience supporting healthcare, insurance, and service-industry customers. I consistently handle high-volume inquiries with professionalism, accuracy, and empathy, while maintaining productivity and quality metrics.
My background includes verifying benefits and eligibility, resolving claims and billing issues, processing enrollments, and coordinating escalations with cross-functional teams. I am experienced with CRM platforms, benefits administration software, call center systems, and HIPAA-compliant documentation.
I pride myself on strong verbal and written communication, conflict resolution, and attention to detail. I pursue ongoing professional development, holding certifications in Customer Service Excellence and Technical Support Fundamentals, and I am completing ServiceNow Administration and Medical Device Troubleshooting training.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Park Nicollet
Jun 2024 - Present (1 year 6 months)
Responded to inbound member and provider calls about health plan benefits, verified eligibility and resolved billing and claims issues while maintaining HIPAA-compliant documentation and meeting productivity and satisfaction metrics.
BSAssisted employees with benefit plan enrollment and eligibility, processed enrollment forms accurately, and collaborated with insurers and administrators to resolve claims and compliance issues.
Customer Service Representative
IAA
Jul 2021 - Dec 2022 (1 year 5 months)
Handled inbound calls from policyholders and agents, explained insurance coverages, processed policy changes and billing inquiries, and supported claims intake while meeting quality and satisfaction targets.
Education
Degrees, certifications, and relevant coursework
University Institute Gulf of Guinea (IUG)
Bachelor of Software Engineering, Software Engineering
Completed a Bachelor of Software Engineering at the University Institute Gulf of Guinea in Douala, focusing on software engineering principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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