ATABAYOMI TOYIN
@abayomitoyin
Customer service professional with 5+ years resolving inquiries, handling high-volume calls, and improving satisfaction.
United StatesWhat I'm looking for
I am a dynamic customer service professional with over five years of experience in telephone and face-to-face support, adept at handling high-volume calls, troubleshooting issues, and using tools like Zendesk, ConnectWise, QuickBooks, and SAP to manage customer accounts and billing. I consistently deliver calm, professional service, achieved a 96% customer satisfaction rating, and have experience across insurance, e-commerce, and health-advisor environments.
I excel at active listening, problem resolution, multitasking, and team collaboration, and I bring hands-on warehouse and reception experience including inventory handling, order preparation, and front-desk operations. I am committed to improving processes, supporting cross-functional teams, and delivering measurable customer outcomes.
Experience
Work history, roles, and key accomplishments
AMReceived and prepared inventory for delivery, used handheld devices to sort and scan orders, and built and transported pallets and packages to meet fulfillment targets.
PICustomer Service Representative
Progressive Insurance
Jun 2022 - Nov 2024 (2 years 5 months)
Supported customer inquiries and policy needs, resolving billing and coverage issues and promoting additional products; maintained accurate customer records and collaborated with management to update service policies.
AMHandled high-volume inbound calls to assist customers with order status, billing, and internet troubleshooting, achieving a 96% customer satisfaction rating and recommending solutions to improve service.
Receptionist
Advocate Health Advisors
Apr 2017 - Sep 2019 (2 years 5 months)
Managed front-desk operations, maintained customer accounts and records, resolved service issues, and supported office administration including mail, supplies, and equipment.
Education
Degrees, certifications, and relevant coursework
Process Server Certification
Certification, Process Serving
2025 - 2025
Obtained Process Server certification in 2025.
TIThe Polytechnic, Ibadan
Higher National Diploma, Business Administration
2005 -
Completed Higher National Diploma in Business Administration at The Polytechnic, Ibadan.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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