Samyra Barnes

Collected and reviewed patient insurance benefits, communicated with payors to ensure accurate benefit investigations, and escalated issues to resolve reimbursement trends and exceptions.

Handled inbound and outbound calls to resolve member inquiries, updated customer account information, and documented interactions while maintaining confidentiality and using Microsoft Teams and Outlook for coordination.

Served as Team Lead in disputes handling escalated inquiries, managed high call volumes, assisted clients with PPP applications, and coached team members to resolve complex customer issues.

Researched and verified patient insurance, entered patient data into Invision, explained payor items and admissions policies, and ensured compliance with HIPAA and corporate standards.

Processed hazard insurance and loss drafts, coordinated with mortgage companies and vendors, handled escalated calls, and maintained high accuracy while logging large volumes of documentation.

Researched and resolved claims edits and deferrals, processed adjustments and correspondence, and ensured claims were resolved timely with low error rates and compliance to guidelines.