Nikki Yang
@nikkiyang
I resolve customer claims, technical concerns, and account issues while maintaining accurate records across high-volume support workflows.
United StatesWhat I'm looking for
I've supported customers at Lowe's, Kohler, Anthem Blue Cross Blue Shield, and General Motors (OnStar), handling claims, account concerns, documentation, and follow-up communication in remote, high-volume environments.
At Lowe's, I review and process 40–60 customer claims each day, verify photos, receipts, and supporting documentation, and respond to claim-status and service-concern emails while maintaining 98% documentation accuracy.
I've also assisted 50–70 customers daily through chat and written communication, troubleshot product and service issues, resolved claim discrepancies, and maintained customer records in Salesforce CRM, SAP, and internal systems.
Experience
Work history, roles, and key accomplishments
Reviewed and processed 40-60 customer claims daily related to installation concerns, home service complaints, and customer dissatisfaction cases. Verified customer-submitted photos, receipts, and supporting documentation while maintaining 98% documentation accuracy.
Chat Retention Specialist
Kohler
Jul 2022 - Jul 2024 (2 years)
Assisted 50-70 customers daily through chat and written communication regarding product concerns and account support. Performed outbound follow-up communication to provide updates and improve customer retention.
Healthcare Claims Support Specialist
Anthem Blue Cross Blue Shield
May 2021 - May 2022 (1 year)
Reviewed and processed 45-65 healthcare claims daily for completeness and accuracy. Verified member and provider information while maintaining HIPAA compliance standards.
Processed 50+ customer service requests daily while maintaining quality standards. Performed accurate data entry and maintained customer account documentation across multiple systems.
Education
Degrees, certifications, and relevant coursework
Sheboygan North High School
High School Diploma, General Studies
Earned a High School Diploma from Sheboygan North High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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