Emeri Gray

Create and publish written communications supporting organizational communication and business administration. Advise on career and personal development and provide communication-focused coaching support.

Supported HR operations and business partnership within a large-scale fulfillment environment, providing guidance on policies, procedures, and employee matters. Investigated employee issues and workplace conflicts and supported resolution in accordance with organizational policies and applicable employment requirements.

Partnered with employees and operations leaders on employee-relations matters, workplace concerns, policy questions, and employment-related issues. Investigated employee issues and conflicts and brought cases toward resolution through fact-finding, documentation, and follow-up.

Managed internal communication of app defects and bug reports through JIRA and supported issue reporting across the Midwest territory. Facilitated English as a Second Language classes in collaboration with the National Immigration Forum and City Colleges of Chicago.

Managed a Salesforce portfolio of approximately 100–160 clients on a daily basis. Coordinated, executed, and closed sales efforts for digital advertising services.

Maintained departmental intranet content by coordinating with department heads and writing biographies for the Department of Enrollment Management & Marketing. Managed and maintained the Salesforce catalog supporting corporate and employer outreach.

Attended DePaul University from 2013 to 2021.