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Jonathan Murillo

@jonathanmurillo

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HR Business Partner with a data-driven, people-first approach to retention, performance, and organizational change.

United States

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What I'm looking for

I’m looking to partner with leaders to drive workforce transformation, improve retention and culture, and coach teams through change—including responsible AI adoption—using data and strong employee relations.

I’m a Strategic HR leader known for building thriving workplaces through employee-first HR leadership, workforce transformation, and practical change management. I align workforce strategy for large groups, lead redesign and transition efforts, and coach leaders and managers to improve performance outcomes while reducing escalation through effective conflict resolution.

I also specialize in Generative AI adoption for the day-to-day work of teams—coaching managers on responsible use to improve workflow efficiency and decision-making. Across my roles, I’ve strengthened engagement and retention, improved onboarding and ramp-up time, and ensured HR compliance with consistent, data-informed execution.

Experience

Work history, roles, and key accomplishments

Current

HR Business Partner

Current

American Credit Acceptance

Nov 2025 - Present (7 months)

Supported workforce strategy for 200+ associates across servicing functions and partnered with leadership on digital and AI-driven transformation. Led organizational redesign change management, managed 10+ employee relations cases, and coached 15+ managers to incorporate generative AI tools into daily workflows.

HR Business Partnering Workforce Transformation Change Management Employee Relations Workforce Planning HR Compliance Talent Development

HR Generalist

Newrez

Mar 2025 - Nov 2025 (8 months)

Handled employee and manager concerns via in-person and ServiceNow investigations, recommending next steps aligned with precedent and best practices. Advised on policy interpretation, engagement, and performance management (coaching, corrective actions, PIPs, and terminations) and supported RIF coordination and follow-up.

ServiceNow Performance Management Coaching PIP HR Compliance

HR Professional

Ingram Micro

Dec 2021 - Oct 2024 (2 years 10 months)

Improved retention and productivity by implementing engagement initiatives, leadership coaching, and talent development, reducing turnover to 5.8%. Accelerated onboarding efficiency by 25% and improved supervisor effectiveness with monthly 1:1 coaching and performance alignment meetings.

Workday UltiPro Employee Engagement Talent Development Succession Planning Onboarding Efficiency Leadership Coaching

SMB Telesales Supervisor

Spectrum

Nov 2018 - Jul 2021 (2 years 8 months)

Led a remote SMB telesales team of 18 and exceeded monthly sales quotas by 134% through high-impact coaching and training. Maintained sales integrity and policy adherence through frequent call audits and improved engagement and retention using recognition programs and development plans.

Sales Leadership Coaching And Training Performance Analytics Remote Team Management Policy Compliance Employee Engagement Quota Attainment Retention

Bilingual Contact Center Manager

TD Bank NA

Oct 2013 - Apr 2018 (4 years 6 months)

Mentored 12 employees into promotions and led a 14–20 person team through coaching, training, and engagement strategies. Managed workforce scheduling in Kronos to reduce overtime costs, and improved performance and compliance via live listening, side-by-sides, and call audits.

Contact Center Leadership Workforce Management Compliance and Risk Management Employee Engagement Workforce Planning Process Improvement