Charlene Clarke

Partner with leaders across professional services, sales, manufacturing, and SaaS to align HR initiatives with business goals; led talent acquisition, engagement, and employee relations for 100+ hybrid and remote employees, improving retention and compliance.

Supported local and global leaders on employee relations, performance management, talent development, and change management; managed onboarding, benefits, investigations, and monthly HR metrics across the business.

Handled research and data support for legal, EEOC, and litigation matters; implemented processes to improve investigation tracking and assigned 300+ ER cases weekly to HR partners and investigators.

Managed onboarding, benefits enrollment, payroll administration, training programs, and employee relations; conducted audits and maintained employment records while supporting special HR projects across locations.

Managed full-cycle recruitment, onboarding, compliance, payroll changes, FMLA/ADA accommodations, and ER investigations for 200+ employees across 10 locations, improving compliance and workforce stability.

Planned pre-service training for 700+ employees, managed a $65K training budget, negotiated vendors to save $20K+, and identified training to close skill gaps and meet program requirements.

Led HR operations including onboarding, benefits, payroll, performance management, and compliance while supervising a team of 13 and improving enrollment, completion, and customer satisfaction metrics by 30%.

Bachelor of Science in Administration with coursework and focus related to business and organizational management.

Completed a Human Resources Management certificate program to develop practical HR skills and knowledge.