Eric Pickens

At Amazon Fulfillment & Customer Service Operations, I partner with senior and executive leaders to connect workforce strategy, organizational effectiveness, and employee experience across a 10,000+ employee environment. I reduced site attrition by 44% in my first year as a site HR leader, improved attendance by 1.5 percentage points, and increased site goal achievement by more than 15%.

I've led employee relations investigations, performance management, labor planning, talent calibration, succession planning, leave administration, HRIS operations, and leadership coaching across five Amazon business lines. I’ve also coached more than 100 frontline managers and senior leaders while developing HR teams and building accountability-focused cultures through my Engage, Equip, Empower philosophy.

Earlier, I supported global virtual people operations at Amazon and managed full-cycle HR operations for 2,600+ employees. I bring a business studies background, practical workforce analytics experience, and a commitment to equitable, high-performing employee experiences.