Ellah Marie Mariquit
@ellahmariemariquit
Customer Service Representative with BPO sales and airline support experience, turning frustrated customers into positive outcomes.
PhilippinesWhat I'm looking for
I’m a Customer Service Representative with nearly four years in the BPO industry, with a strong focus on the sales sector. In my past roles, I handled customer interactions with clarity and care—especially in airline support and conflict resolution—so customers feel heard and supported.
I bring a calm, mediation-driven approach to turning frustrated experiences around, and I’m now looking to contribute high-impact from day one as an SME. Alongside my customer-facing work, I’ve strengthened my communication and computer skills through tutoring and virtual assistance, and I’ve earned recognitions in copy editing and headline writing, scriptwriting, and other writing/production activities.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
OfficePartners 360
Jul 2024 - Mar 2025 (8 months)
Worked as a Customer Service Associate at OfficePartners 360, supporting customer inquiries and service resolution.
Results Associate
The Results Companies
Feb 2024 - Jun 2024 (4 months)
Worked as a Results Associate at The Results Companies providing customer service support.
Customer Experience Associate I
Dec 2021 - Feb 2024 (2 years 2 months)
Handled customer experience support for airline and telecom accounts through Conduent Business Services Philippines Inc., resolving customer concerns through calm communication and conflict resolution.
Digital Printing Shop Attendant
J.A.G Print and Services
Jan 2020 - Oct 2020 (9 months)
Worked as a digital printing shop attendant, supporting printing shop operations at J.A.G Print and Services.
Part-Time English Tutor
Bright Future Tutorial Center
Oct 2017 - Aug 2018 (10 months)
Provided part-time English tutoring for pre-school through high school students at Bright Future Tutorial Center.
Logistic Chat Support/VA
Maba Digital Marketing
Feb 2022 - Present (4 years 6 months)
Provided logistic chat support and worked as a virtual assistant at Maba Digital Marketing.
Education
Degrees, certifications, and relevant coursework
Sapa Anding Agricultural Vocational Technical School
Senior High School, Agricultural Vocational Technical
2018 - 2020
Completed Senior High School at Sapa Anding Agricultural Vocational Technical School. Focused on agricultural vocational technical education.
Gun-Ob High School
High School, General Education
2016 - 2017
Completed high school studies at Gun-Ob High School in Lapu-Lapu City.
Gun-Ob Elementary School
Elementary School, General Education
2012 - 2013
Completed elementary education at Gun-Ob Elementary School in Lapu-Lapu City.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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