Open to opportunities

Angelica Gupit

@angelicagupit

Message

Customer service-oriented virtual assistant with strong interpersonal skills.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated virtual assistant with a strong commitment to understanding and addressing client needs. My experience in customer service has equipped me with the skills necessary to foster positive relationships and create a supportive environment for clients. I thrive on providing exceptional service and am eager to contribute my abilities as a Customer Service Representative.

With a background as an ESL Teacher and Customer Experience Agent, I have honed my skills in communication, problem-solving, and strategic planning. I am adept at developing tailored lesson plans and providing constructive feedback, ensuring that I meet the diverse needs of my clients. My goal is to leverage my experience to enhance customer satisfaction and drive positive outcomes.

Experience

Work history, roles, and key accomplishments

Account Associate/Subject Matter Expert

VXI Global Holdings

Jun 2023 - Dec 2024 (1 year 6 months)

Served as an Account Associate and Subject Matter Expert for a food delivery account. Managed customer interactions and resolved complex issues.

Account Management Subject Matter Expertise Problem Solving Crisis Management

Customer Experience Agent

Alorica Philippines

Jan 2022 - Jun 2023 (1 year 5 months)

Handled technical, billing, and sales accounts, addressing customer inquiries and resolving issues. Provided customer service for various account types.

Customer Service Technical Support Billing Sales Customer Experience Communication Skills

ESL Teacher/IELTS

51talk

Dec 2019 - Dec 2021 (2 years)

Taught English language skills, including reading, writing, listening, and speaking. Developed and delivered lesson plans tailored to students' needs and levels.

ESL IELTS Lesson planning Teaching Cultural Exchange Classroom Management

Education

Degrees, certifications, and relevant coursework

Yllana Bay View College

Bachelor of Arts, English

Undertook studies in English, focusing on language, literature, and communication. Developed strong analytical and interpretive skills through coursework.