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@angelicagupit
Customer service-oriented virtual assistant with strong interpersonal skills.
I am a dedicated virtual assistant with a strong commitment to understanding and addressing client needs. My experience in customer service has equipped me with the skills necessary to foster positive relationships and create a supportive environment for clients. I thrive on providing exceptional service and am eager to contribute my abilities as a Customer Service Representative.
With a background as an ESL Teacher and Customer Experience Agent, I have honed my skills in communication, problem-solving, and strategic planning. I am adept at developing tailored lesson plans and providing constructive feedback, ensuring that I meet the diverse needs of my clients. My goal is to leverage my experience to enhance customer satisfaction and drive positive outcomes.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
VXI Global Holdings
Jun 2023 - Dec 2024 (1 year 6 months)
Served as an Account Associate and Subject Matter Expert for a food delivery account. Managed customer interactions and resolved complex issues.
Alorica Philippines
Jan 2022 - Jun 2023 (1 year 5 months)
Handled technical, billing, and sales accounts, addressing customer inquiries and resolving issues. Provided customer service for various account types.
51talk
Dec 2019 - Dec 2021 (2 years)
Taught English language skills, including reading, writing, listening, and speaking. Developed and delivered lesson plans tailored to students' needs and levels.
Degrees, certifications, and relevant coursework
Bachelor of Arts, English
Undertook studies in English, focusing on language, literature, and communication. Developed strong analytical and interpretive skills through coursework.
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