I am looking for a part-time job as an Ads Quality Rater in the Philippines.
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@ashleymariecastro
Enthusiastic customer service representative with strong communication skills.
I am looking for a part-time job as an Ads Quality Rater in the Philippines.
I am a highly motivated and responsible customer service representative with a proven track record in communication and customer care. My experience spans over three years, during which I have developed excellent evaluative assessment and training skills. I pride myself on my ability to establish positive, ongoing professional relationships with both customers and coworkers, ensuring a collaborative and efficient work environment.
In my previous roles at Foundever and Alorica Inc., I responded to customer inquiries through various channels, including chats and emails, while maintaining a high degree of accuracy in a fast-paced environment. My responsibilities included assisting customers with modifying shipping details, troubleshooting basic technical issues, and providing accurate product information. I am dedicated to ensuring customer satisfaction and resolving issues promptly and effectively.
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Work history, roles, and key accomplishments
Alorica Inc.
Feb 2021 - Feb 2023 (2 years)
Handled inquiries regarding order status, shipping, and delivery through various communication channels. Assisted customers with placing orders, processing returns, and resolving product-related issues to ensure satisfaction.
Foundever
Oct 2020 - Nov 2020 (1 month)
Responded to customer inquiries through chats and emails, assisting with shipping details and troubleshooting basic technical issues. Maintained high accuracy in a fast-paced environment while building positive relationships with customers.
Self Employed
Oct 2020 - Nov 2020 (1 month)
Taught English to students using engaging methods such as games and songs. Focused on improving listening, speaking, reading, and writing skills while ensuring clear communication.
Degrees, certifications, and relevant coursework
Bachelor of Science, Public Administration
2024 - 2024
Bachelor of Science, Accountancy, Business, and Management
2018 - 2020
Software and tools used professionally
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