Ashley Marie Castro

I am a highly motivated and responsible customer service representative with a proven track record in communication and customer care. My experience spans over three years, during which I have developed excellent evaluative assessment and training skills. I pride myself on my ability to establish positive, ongoing professional relationships with both customers and coworkers, ensuring a collaborative and efficient work environment.

In my previous roles at Foundever and Alorica Inc., I responded to customer inquiries through various channels, including chats and emails, while maintaining a high degree of accuracy in a fast-paced environment. My responsibilities included assisting customers with modifying shipping details, troubleshooting basic technical issues, and providing accurate product information. I am dedicated to ensuring customer satisfaction and resolving issues promptly and effectively.