Kim Cajigas

KC

Open to opportunities

Kim Cajigas

@kimcajigas

Dedicated customer service representative with strong communication skills.

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and grow professionally.

I am a passionate and dedicated professional with extensive experience in customer service and tutoring. Currently, I work as a Freelance English Tutor, where I teach basic to intermediate English to children in grades 1 to 6. My goal is to enhance their language skills through engaging lessons that cover phonics, spelling, reading, writing, vocabulary, grammar, and sight words.

Previously, I held various roles in customer service and tech support, including positions at Support Zebra and Ubiquity, where I provided assistance for clients' inquiries and technical issues. My experience has equipped me with exceptional communication skills and the ability to handle customer concerns effectively, ensuring a positive experience for all clients.

Experience

Work history, roles, and key accomplishments

SE

Current

Freelance English Tutor

Current

Self Employed

Dec 2023 - Present (1 year 11 months)

Teaching basic to intermediate English skills to children in grades 1 to 6, focusing on phonics, spelling, reading, writing, vocabulary, grammar, and sight words.

Grammar Reading Comprehension Communication Skills

SZ

Customer Service Representative

Support Zebra

Mar 2023 - Nov 2023 (8 months)

Provided customer service and technical support through email and phone, handling client inquiries and complaints, and scheduling product demos.

Customer Service Technical Support Email Support Outbound Calling

UB

Financial Tech Support

Ubiquity

Jul 2022 - Nov 2022 (4 months)

Handled inbound calls for banking inquiries and provided technical support for financial services including Western Union and PayPal.

Financial Services Customer Service Technical Support Inbound Communication Skills

CO

Customer Service Representative

Concentrix

Mar 2021 - Jun 2022 (1 year 3 months)

Managed inbound calls and emails for customer complaints and inquiries, providing support and back-office assistance.

Customer Service Inbound Email Support Communication Skills Problem Solving

CL

Virtual Admin

Clutch.Co

Mar 2018 - Feb 2020 (1 year 11 months)

Performed web and lead research, along with data entry tasks while working from home for a New York-based company.

Data Entry Web Research Communication Skills Time Management

GA

Data Analyst

GMP Advertising

Feb 2015 - Mar 2017 (2 years 1 month)

Analyzed and gathered data from field audits in advertising and marketing to support business decisions.

Data Analysis Marketing Research Communication Skills Analytical Skills

Education

Degrees, certifications, and relevant coursework

Kim hasn't added their education

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Tech stack

Software and tools used professionally

Shopify

Gmail

Zendesk

F#

Avaya

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Kim Cajigas - Freelance English Tutor - Self Employed | Himalayas